Frequently Asked Questions on Housing Code Regulations

• I live in a poorly maintained apartment/house. What can I do?  Make contact with the Housing Code Enforcement at 311(similar to 411) and report the problem to us.  We will schedule a visit and begin work to have the landlord or property owner repair the property.
  
  
• I filed a complaint a day ago, a week ago or a month ago, and nothings happened.  What is going on?  After we perform our inspection, we notify the owners of the violations and the corrections required.  We are required by the Code to allow the owners 30 days to comply.  If the owner does not comply then we take them to court, this is a four to eight week process.  So rest assured we are working on the problem, but it will take time.
  
  
• Where do I file a complaint against my landlord? Call the Landlord Tennant hot line the number is 998-4529.
  
  
• Can I purchase a posted/condemned property from the City of Albuquerque? No, the City of Albuquerque does not take title to the property.  The owner, bank, or realtor would be a first contact for these inquires. Ownership can be found by contacting the County Assessor at 222-3700 or the web site.
  
  
• Did I call the correct number for Weed and Litter? Please contact Zoning at 311 or 924-3850.
  
  
• Can I file a complaint and remain anonymous? Yes, call 311 or 924-3450 to file a Housing Code Enforcement Complaint. Call 311 or 924-3850 for a Zoning or Weed and Litter Complaint.
  
• Who inspects commercial properties? Building and Safety - Eugene Castillo at 924-3319
  
  
• What is Code Enforcements turn around time when responding to a complaint? Inspectors will normally respond to a complaint within 48 hours, if there is a violation the inspector will begin enforcement at that time.
  
  
• What does Code Enforcement do versus Zoning? Code Enforcement addresses existing structures that a person can reside within; Zoning deals with the use of the property and the exterior condition of the building.
  
  
• Who is responsible for treating roaches? Landlord or Tenant? Review your lease agreement, but ultimately the owner is the responsible party.
  
  
• Is there a Tenant/Landlord Hot Line? Yes, the number is 998-4529
  
  
• What is the number to Legal Aide? The number is 243-7871.
  
  
• Where do you get a business licenses? Plaza Del Sol Building, 600 2nd Street NW, Ground floor City Treasury.  Click here for additional information.
  
  
• What do I do when my water heater has been Red Tagged? Call Plumbing & Mechanical at 924-3310 or Housing Code at 924-3450.
  
  
• Who do I call if I have no utilities? Call Albuquerque Code Enforcement 924-3450. Water Department 857-8200. PNM for Natural Gas and Electric at 246-5700
  
  
• Who do I call if I have mold in my house? call 924-3850, Albuquerque Code Enforcement. An inspector will be sent out to inspect the residence.
  
  
• What are the height requirements for fences? Call Zoning at 924-3850.
  
  
• How do I find out who is the owner of a property? Contact the County Assessor at 222-3700 or the County Clerk at 768-4090. Office hours:  8:00 AM - 5:00 PM Monday through Friday.
  
  
• I need to report my neighbor for building without a permit. How do I report that? Call Building Code at 924-3368.  Plaza Del Sol Building, 600 2nd Street NW.    Hours of operations  8:00 AM - 5:00 PM 
  
• How do I report a person who lives on Section 8 and has several people living in the home?  Call Section 8 Housing Department at 764-3900