Business Registration FAQs

Learn the answers to the most frequently asked questions for the Business Registration Section of the Planning Department.

How do I complete a business registration, renewal or other update?

How do I officially close my business with your Business Registration Section?

  • To officially close your business in the Business Registration system for the City of Albuquerque, you must either call or email the Business Registration team with your CRS number and Business Registration number along with the full business name and address. 
    • Email[email protected] (please allow 3 to 5 business days for a return email)
    • Phone: (505) 924-3890 (please follow the automated system prompts and leave a voicemail)

How much does a business registration or renewal cost?

  • The cost for initial registration for a business or renewal of a business registration is $35.

Do I need an email address to register my business or renew my business registration?

  • Yes. To create an account in the new online business registration system, you will need a valid email address. If you do not have a valid email address, you may sign up for a free email address at many websites including Google, Yahoo! and Outlook, just to name a few. You may select the email address and email host of your choice, you simply need a valid email address to register with our system.

Can I go into the Planning Department office to complete my business registration or must I do it online?

  • Yes. You can either complete your business registration from any computer or mobile device at home or at your business. Or, if you prefer, you can visit the Planning Department at 600 2nd St. NW in Downtown Albuquerque to use one of our computer consoles to complete your online business registration, renewal, closure or update.

Can I download the paper application and bring it into your office to complete?

  • No. Paper applications are no longer available or in use for business registrations, renewals, closures or other updates. You must utilize the online system.

I don't have access to a computer. Can I visit the Planning Department to use a computer to complete my business registration?

  • Yes. The Planning Department's Business Registration Section has computer consoles available that you can use to complete your business registration, renewal, closure or other update. Our offices are located at 600 2nd St NW in Downtown Albuquerque. The Business Registration Section is located at our One-Stop-Shop counter on the ground floor, East side.

What number do I need to enter online when I’m working on completing my business registration?

  • For customers registering their business for the first time, the only number needed to use the online system for business registration is your business State of New Mexico CRS number. 
  • If you are renewing an existing/expiring registration, then you need two numbers. 
    • The first number is your existing Business Registration number which is shown on the renewal letter (It will be formatted to look similar to BR-12345-1234)
    • The second number you need is your secret code number which we provided to you on the renewal letter.  The secret code number will expire if not used by the expiration of the existing registration.  If the number expires, or if you never received your renewal letter, please contact the Planning Department Business Registration team to obtain a new secret code. 

I tried to register my business or renew my business registration online, and I received an error message. What do I do?

  • We apologize for any inconvenience caused by an error in the online system. We have been experiencing a few technical issues that are being corrected by our IT team and the vendor for the system software. The potential fix for the issues is in the testing phase now and we hope to go-live with the fix in the next month or two. If you continue to experience issues, please contact our IT team at [email protected] with a detailed description of the error and they will work to assist you.

I need to get a secret code so I can complete my business registration renewal. How do I do that?

  • If your secret code has expired or you never received one, please contact our Business Registration team and they can provide you with a new one. You may contact them by one of the following methods:
    • Email[email protected] (please allow 3 to 5 business days for a return email)
    • Phone: (505) 924-3890 (please allow 3 to 5 business days for a return call)
    • In Person: 600 2nd St NW, Ground Floor, East Side (Mon – Fri, 8 a.m. to 5 p.m.)

I forgot the email I used to originally login and set up the online system for my business. What do I do? I want to change the email login used for the online system. How do I do that?

  • If you forgot or want to change the email address linked to your online system account for your business registration or renewal, please contact our IT team at [email protected]

I'm still having issues completing my business registration online. What should I do?

  • If you are experiencing issues completing your business registration, renewal, closure or update you may contact us via one of the following methods
    • Email: [email protected] (please allow 3 to 5 business days for a return email)
    • Phone: (505) 924-3890 (please allow 3 to 5 business days for a return call)
    • In Person: 600 2nd St NW, Ground Floor, East Side (Mon – Fri, 8 a.m. to 5 p.m.)

How do I search for an existing business registration?

I'm getting an error message when I try to pay online for my application/permit. What do I do?

  • It has come to our attention, that some customers may experience technical difficulties completing the payment process for their applications or permits online. If you experience issues while making a payment, you may see an error message like the one below.

  • Our IT team has found that some users who have the Kaspersky Total Security Protected Browers installed on their devices may experience this error. When trying to process your payment, Kaspersky will display a window called Safe Money. In the Safe Money window you will see two options: 1) Continue in Current Window or 2) Continue in Protected Browser. Click on the Continue in Current Window to avoid the error below. Please note that by clicking on the Continue in Current Window option, you will be bypassing the added protections offered to you by Kaspersky. However, please know that the cybersource payment site used by the City of Albuquerque is fully encrypted. If you are more comfortable bypassing the online system for payment, you may do so by visiting our facility Monday through Friday between 8 a.m. to 5 p.m. where our staff can process your payment in-person. A screen capture of an error message that could show up when making a payment through the Planning Online Services System.

My credit card payment failed online. What did I do wrong?

  • If your credit card payment fails, please check the address information you entered on the payment acceptance site matches the address where you receive your billing or account statements.  If the address does not match, your transaction will fail.