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Guaranteed Ride Home

Information about ABQ RIDE's Guaranteed Ride Home program.

Register Here

NOTE: Riders must be approved and have a Guaranteed Ride Home ID card before scheduling a ride.

Hours of Operation

  • Monday - Saturday: 5:30 a.m. - 10 p.m.
  • Sunday: 7:00 a.m. - 7:00 p.m.

For More Information

Phone: (505)724-3115

Email: [email protected]

Physical Address: Alvarado Transportation Center, 100 1st St. SW, Albuquerque, New Mexico, 87102

What is Guaranteed Ride Home?

Guaranteed Ride Home is a form of insurance for commuters who regularly use alternative modes of transportation instead of the Single Occupancy Vehicle (SOV). When you choose to carpool, vanpool, ride the bus, bike, or walk to work or school at least 3 times a week, you will not be stranded should an emergency arise. In case of an emergency, this program gives you a free ride to your destination(s)*.

*Guaranteed Ride Home only provides trips within the ABQ RIDE bus route service area. To view ABQ RIDE's service area view our System Map.

Examples of Guaranteed Ride Home Emergencies

  • Illness at work or school.
  • Personal medical emergency.
  • Family member is ill.
  • Family member emergency.
  • Left stranded by a carpool or vanpool.
  • Missed the last scheduled bus pick up.
  • Unscheduled overtime after arriving at work.
  • Problems with bicycle.
  • Any valid emergency.

*NOTE: Use will be limited to five Guaranteed Ride Home rides per calendar year, beginning on your registration date. Requests must be for rides to home from the workplace or school. Ride requests that originate from a residential address will be refused.

How to use Guaranteed Ride Home

*NOTE: Riders must be approved and have a Guaranteed Ride Home ID card before scheduling a ride.

Guaranteed Ride Home is as close as your phone. If an emergency arises while you are at work or school, or if you miss your usual ride home due to unforeseen emergencies, just dial the quick ride dispatch number you are given upon registering. A driver will be sent to pick you up and drop you off at your destination(s). All you need to do is fill out the voucher provided by the driver.

  1. Register with the Guaranteed Ride Home office (243-RIDE).
  2. Dial the quick-ride dispatch number that you will be given when you register for Guaranteed Ride Home.
  3. A driver will be sent to your location.
  4. Present your Guaranteed Ride Home ID card*, or simply state that you are with the Guaranteed Ride Home program.
  5. Tell the driver your destination(s).
  6. When you arrive at your final destination, you will be asked to review and sign the Guaranteed Ride Home voucher provided by your driver. Your ride will be paid for by ABQ RIDE.

*Your Guaranteed Ride Home Card will be mailed to you upon receipt of your Guaranteed Ride Home Registration Form.

How to Register

Riders may register for Guaranteed Ride Home online OR complete the attached form from the brochure and mail to ABQ RIDE or fax a completed form to us at 505-764-3196.

Why is Guaranteed Ride Home needed?

One of the major reasons why people feel uncomfortable about taking alternative transportation is the fear of being at school or work without their automobile in the case of an emergency. Guaranteed Ride Home provides reassurance that the ride you need will be there when you need it. With a free ride just a phone call away, you have peace of mind knowing that you can get to your destination(s) quickly if you must. This means that you can feel confident about using alternative transportation to commute.

Try alternative transportation and leave the worrying to us!

You probably are aware that alternative transportation has a lot of advantages over driving alone. First, it saves you money on gas, parking and car maintenance. Second, it can be faster and less stressful than fighting rush hour traffic. Finally, having fewer cars on the road is great for our environment!

Like many people, perhaps you were hesitant to leave your car at home and use an alternative mode for fear of being stranded. Worry no more! The City of Albuquerque Transit Department has the solution.