Skip to main content

Ambassador Program

Volunteers enhance the public transportation experience and promote accessibility, safety, and ridership

The ABQ RIDE Ambassador logo.

Your Friendly Guides to Smoother Rides

The ABQ RIDE Ambassador Program enhances the public transit experience by providing friendly, knowledgeable volunteers who assist riders with navigation, accessibility needs, and general inquiries. Ambassadors help first-time riders feel confident using the system, promote safety and courtesy, and serve as a welcoming presence on buses and at transit centers.

An illustration of a light bulb.What We Do

  • Help riders feel confident with navigation
  • Provide directional information
  • Promote Safety
  • Welcoming presence on buses
  • Improve efficiency
  • Reduce Confusion
  • Foster sense of community

An icon of two hands shaking. How to Sign Up

Become an Ambassador Today

  • Select "Respond"
  • Fill out and submit online form
  • Undergo background check
  • Review and sign waiver and ABQ RIDE Code of Conduct Agreement

Volunteers are required to sign a photo release waiver, injury / liability waiver, L2 background check, and to be between the ages of 18 and 80. At the end of the training, new ambassadors will receive an official shirt and drawstring bag.

Person wearing a bright green polo with ABQRIDE Ambassador logo standing in front of a bus.

Bus Icon Two Types of Ambassadors

There are two types of Ambassadors available. One can volunteer to be an Ambassador Navigator or Care Navigator.

  • Ambassador Navigators circulate bus stops, transit centers, and buses to help with scheduling information and logistics.
  • Care Navigators are interested in psychology and social services and provide resources to those experiencing substance abuse and homelessness.

All volunteers are trained in customer service, safety, and trauma-informed care and will help to provide a safer environment for passengers, as well as another set of trained eyes to monitor the system. In close collaboration with APD, Ambassadors provide low-level intervention as an additional layer to security.

Connect with Our TeamTwo people wearing matching bright green shirts pose for a selfie in front of a blue bus with an open door and cityscape artwork.

You may reach the Ambassador Program Coordinator, Dwayne Baker:

Phone: 505-724-3126

Email: [email protected]

 

In the News

ABQ RIDE Ambassador uniform includes a branded neon green shirt and drawstring bag. Volunteers will also have maps, informational handouts, and resource guides for the public. This picture shows the swag in front of a bus.Two ABQ RIDE Ambassadors undergoing their training to serve the transit system.ABQ RIDE Ambassador interacting with members of the public to assist with navigation, accessibility needs, and general transit inquiries.