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Housing Navigation Center

Find information about the Housing Navigation Center at the Gateway Center.

What is the Housing Navigation Center? 

Overnight beds and case management with the goal of getting people housed quickly. Three meals are provided daily and all guests are assigned a case manager, housing case manager, and peer support worker. The Housing Navigation Center is funded by the City and operated by Heading Home. 

An icon of a hand holding a house with a heart on it and a grey divider line to the right. 

Trauma informed design centers safety and security for residents, considering their past traumas to create an equitable, welcoming, and trusting environment.


An icon of a dark hand and a light hand shaking and a grey divider line to the right.


On-site supportive services significantly improves clients' abilities to work on issues preventing them from achieving stable housing.


An icon of a bar graph with 4 bars getting higher as they go to the right and an arrow over the top of them pointing upward and a grey divider line to the right.


Multi-agency coordination and dedicated housing vouchers reduces wait times for housing placements.


Read our Gateway Administrative Policies and Operations Plan


Learn how people with lived experience of homelessness helped shape the design and amenities of the Housing Navigation Center!

Gateway Lived Experiences Design Workshops  | People with Lived Experience Focus Groups

Many thanks to the Transgender Resource Center and First Nations Community HealthSource who partnered with the City of Albuquerque to host these workshops.

Find the written descriptions for the images in the photo gallery below. Gateway Housing Navigation Center

Refer a Client

Guests are accepted into the Gateway Center by service provider referral only. If you are a service provider, contact our provider Heading Home by email at [email protected] or by calling 505-344-2323 x 301. Emails are recommended.  

If you need to obtain a referral, contact a local homeless service provider.

Phases and Timeline

Phase 1 will open in May 2023 and will serve 200 people a year, initially female-identifying individuals.

Phase 2 will expand the physical space and program capacity of the Housing Navigation Center to serve all genders and couples. Families are currently served through the same program at the Family Housing Navigation Center (Formerly Wellness-2 hotel.)


[email protected]

Clients accepted by service provider referral only