Transformational Planning Upgrade Coming to Albuquerque

ALBUQUERQUE- The City of Albuquerque’s Planning Department will be upgrading its current software platforms with a new and improved system, ABQ-PLAN (Albuquerque’s Planning Logistics and Networking).

Beginning at 5:00 pm on January 16, 2025, the current POSSE and AVOLVE systems will be taken offline as the department transitions to ABQ-PLAN. During the transition online services will not be available, the system will not be able to accept payments, and users will not be able to apply for permits or schedule new inspections. Pending projects and applications will be accessible once ABQ-PLAN goes live, as well as payment and inspection scheduling.

Though the massive amount of data needing to be migrated to the new system has presented challenges to the vendor, the Planning Department anticipates the transition will be complete and ready to go live on January 28, 2025. There will be live customer support in the Plaza del Sol building, online tutorials and guides, and public training sessions available to help everyone through the transition.

“We are looking forward to an easier and better online system for our customers,” said Planning Department Director Alan Varela. “We understand that the transition period can be inconvenient or challenging. Our goal is to work with the vendor to minimize the difficulties and get the new system up and running as soon as possible. I would compare this to knee replacement surgery that was delayed as long as possible but simply has to get done to have a much brighter future”.

ABQ-PLAN is an improved software platform that will replace POSSE and AVOLVE with a user-friendly public portal and dashboard that allows users to manage individual projects, submit plans, schedule inspections, pay fees, and more. ABQ-PLAN will streamline online applications and payments for all Planning Department activities.