Skip to main content

Monthly Call Quality

A line graph showing the Monthly call quality for 311 calls over the past year compared to the 85% goal line. The actual quality is between 91.5% and 97.8% with a decrease from March 2023 to a low of 91.5% in May 2023 then an increase to 97.8% in July before maintaining in the 96% to 97% range. Data is in the table below.