311 Community Contact Center Information about the 311 Community Contact Center. City Focus ABQ 311 311 Albuquerque’s Community Contact Center is your one stop for all non-emergency City of Albuquerque questions and services. We make it simple to connect with the City, contact us by: phone with a friendly agent, online with convenient forms, the ABQ311 app, Twitter or Alexa. We support you! City Focus Most Requested In a hurry? Find your answers quickly by viewing our list of most requested information and service requests made to 311. City Focus Resident Services We support you. If you live in Albuquerque, we're here for you with information and services to improve your quality of life. City Focus Business Services Interested in doing business in the City of Albuquerque? View information to get you started. City Focus Visitor Services Visiting Albuquerque? View information to make the most out of your visit to the Duke City. City Focus Outreach Events 311 is reaching as many residents as possible by providing information at community events.