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311 Logo
Non-emergency city services...311 Citizen Contact Center. City of Albuquerque seal on the top right of the image.
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ABQ311 Section Block for 311
A jpg of the ABQ311 section block for 311, featuring a collage of profile photos of 6 311 employees smiling at the camera in front of a blue paper background with cut-out yellow stars.
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Outreach Services Section Block for 311
A 311 booth outside with various posters and print materials and a woman wearing a One Albuquerque shirt smiling at the camera.
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Visitor Section Block for 311
A jpg of the Visitor section block for 311, featuring a group of people at the state fair, browsing shops along a concrete road lined with trees and decorated with strands of lights and colorful flags.
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Survey Section Block
An image with the text Let your voice be heard make 311 even better take the survey
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Monthly Interactions
A bar graph showing the 311 Monthly Call Arrival for the past 12 months showing Call volumes mostly in the 80,000s for the cooler months and the 90,000s for the warmer months. Call volumes are at a low of 76,416 in Feb. 2025 and peaked in July 2025 with 102,419.
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Monthly Service Level
A bar graph showing percentages for the Monthly Service Level over the past year compared to the 80% goal. Every month has been over the goal except for June, July, and Aug. 2025 which were 66.3%, 59.4%, and 62.85% respectively. The highest percentage was 92.89% in Dec. 2024. Data is in the table below.
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Monthly Call Quality
A bar graph showing the Monthly call quality for 311 calls over the past year compared to the 85% goal. The actual quality is between 92.4% and 97.5% with a low of 92.4% in May 2025 and a high of 97.5% in Oct. 2024. Data is in the table below.
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