High Speed Fiber Internet Expansion
The Broadband Office is supporting the expansion of fiber internet infrastructure to bring faster, more reliable, and affordable internet options to residents and businesses.
Fiber internet networks will bring faster and more reliable internet that is needed to support Albuquerque’s residents and businesses now and into the future.
Download and print the Fiber Internet FAQ sheet.
Fiber Internet Overview
Current Companies
Contact the following companies installing fiber internet infrastructure for more information.
Why Fiber Internet is Important Now & In the Future
Fiber optic infrastructure can benefit in many ways, including:
- Faster: Fiber carries more data at higher speeds. Fiber optic cables can transmit data at speeds of up to 10Gbps. They can handle more data and users at higher speeds than cable connections.
- Home value increase: A home with fiber internet can be worth up to 5% more than a home without. This is similar to adding a half bathroom or fireplace to the home.
- Reliable: Less interference and fewer outages. Fiber optic cables are less likely to experience outages because they don't require energized lines. They can also provide reliable data transmission over long distances.
- Durability: Fiber optic cables are made of glass and can last up to 50 years. They are resistant to corrosion and environmental factors like temperature and electromagnetic fluctuations. Fiber optic technology is future-proof meaning it doesn't require as many upgrades as technology advances.
- Desirable amenity: A 2023 survey found that reliable, high-speed internet is the second-most desired amenity for a single-family home.
- Competitive edge: Homes with fiber internet are more desirable for families with school-age children.
- Compatible: Fiber optic cables are compatible with existing technologies like Wi-Fi and VoIP systems.
- Cost-effective: Fiber optic cables can be cost-effective in the long run.
Construction Contact, Process & FAQ
While the City is not performing the construction work, it ensures that all projects are properly permitted and meet required standards.
Private fiber providers are responsible for construction, which will take place over the next few years. Work will is expected to be performed in neighborhoods, side streets, and major roads. primarily within public rights-of-way, including sidewalks, curbs, and property lines. Construction is performed by crews contracted by the private fiber providers and the individual fiber providers are responsible for construction.
This explains what to expect during construction and how fiber internet will improve connectivity across the city.
Construction Support Contact & Information
For questions or concerns regarding construction, please contact the internet service provider directly using the phone number that is on the notification you received. This is to ensure that you receive personalized service from the provider that is working in your area.
- Ezee Fiber
505-539-4848 - Gigapower
505-585-3966 - Vexus Fiber
844-512-5022
Contractor Construction Process
Neighborhood Notice
Before construction begins, fiber providers will notify residents using flyers, door hangers, yard signs, postcards, or street signs. View approved permits on the Fiber Company Public Right-of-way Permit Map.
Markings
Temporary paint and flags may be placed by NM 811 to mark underground utilities. Please do not remove these markings — they prevent accidental damage.
Construction Process
- Contractors will bring trucks and equipment to work on the fiber installation.
- Construction hours: 6 AM – 10 PM
- Open holes with safety fences may be present in public rights-of-way.
- Construction timelines vary by location.
Post-Installation
- The construction area will be restored to its previous condition.
- Homes and businesses may have the option to connect to fiber internet services.
Construction FAQs
Why Is this happening?
The City of Albuquerque has permitted fiber internet providers to install new infrastructure to expand faster, more reliable, and affordable internet options for residents and businesses.
What is involved?
Fiber companies use contractors and subcontractors to install fiber underground and on utility poles. Most
work occurs in public rights-of-way, including:
- Property lines between houses
- Areas near sidewalks, streets, and curbs
Are crews allowed to dig in the streets, curb, sidewalk, and gutter in front of my house?
Yes, crews are allowed to dig in public right of way and/or public utility corridors, if they obtain required approvals from the City. This includes approvals from the Planning Department to complete work in public right of way and barricading permits from the Department of Municipal Development.
Are crews allowed to dig in my yard?
Yes, but only in public right of way and/or public utility easement corridors that run through your property. Although contractors need access to public right of ways and public utility easements, the same way other utilities are installed and connected in the city, they are not allowed access to areas of private property outside of those public right of way or utility easements corridors without landowner permission.
Are crews allowed to add paint markers and flags in my yard?
Yes. These markings need to remain in place until construction is finished. These markings indicate existing underground utilities, such as Gas and Water lines, to prevent damage to the utilities.
Where are the public right of ways and public utility easements where crews will work?
Access is allowed to small but specific portions of your property to install and maintain utilities, including:
- Residential and feeder streets
- Side walks
- Land between sidewalks and streets
- Alleyways
- Along property lines in front, side, and back yards
- Utility poles
Does the internet service provider have to restore any damages to my property?
The provider or its subcontractors are required to restore the area affected by their work to a condition comparable to how it was found.
Who do I call about issues after construction is finished?
Please contact the internet service provider directly.
What notification will I receive that construction will begin?
The City requires internet service providers to notify affected homes and business within 48 hours before construction begins per ord. 6-5-2-24 ADVANCE NOTICE OF IMPROVEMENTS.
Do I need to be home during construction?
No. You do not need to be home during construction.
Who is doing the construction?
Multiple internet service providers are entering the Albuquerque market simultaneously and working in different areas. Please refer to the notification you received for information on which provider is currently in your area.
To view all current permitted construction within City of Albuquerque jurisdiction, view the Fiber Company Public Right-of-way Permit Map.
Who is making sure that the internet service providers are doing a good job?
The City’s Broadband Office, Municipal Development Department, and Planning Department are each playing a role in setting the standards that must be followed, issuing the required permits, and conducting the inspections to ensure that the work is completed properly.