Accessibility
The Balloon Museum seeks to establish a safe, welcoming, and respectful environment that ensures the widest range of people will enjoy their visit to the Museum. If you are in need of an ADA modification to policy or procedure, please, contact 505-768-6020 72 hours in advance. All walk-in accommodation requests will be honored to the extent possible considering legal, health, safety and administrative limitations.
General Information:
Parking: The museum has 21 free handicap parking spaces.
Entrances: The main entrance is equipped with power assist doors.
Elevators: The museum has one elevator near the rear of the building.
Restrooms: All restrooms have accessible stalls but no power doors. There is a single-stall family bathroom available.
Captioning: Most galleries have exhibition videos with open captioning.
Items Available for Checkout at the Ticket Booth:
Wheelchairs: Wheelchairs are available to use free of charge on a first-come, first-served basis. They are available for checkout at the Museum ticket booth.
Cane Stools: Cane stools are available to use free of charge on a first-come, first-served basis. They are available for checkout at the Museum ticket booth.
Hearing Assist: Our theater now has Hearing Assist devices which can be checked out at the front entrance ticket booth. These Hearing Assist devices are meant to connect the audio from our films to an individual's hearing aids.
Note: In order for these devices to work as intended the hearing aids being worn must be Hearing Assist compatible.
Service Animals: The Balloon Museum recognizes service animals as defined by the Americans with Disabilities Act. (The ADA defines service animals as dogs or miniature horses which are individually trained to do work or perform tasks for people with disabilities), and the state Service Animal Act.
Pets, therapy animals, and comfort animals are not service animals under the ADA or state law, Section 28-1 1-2, NMSA 1978;** therefore they are not permitted.
Sensory Inclusive® Bags From Kulture City
Creating a welcoming experience for every visitor is important to us. At the Balloon Museum we are proud to join more than 3,000 locations recognized by KultureCity® as a certified Sensory Inclusive® space.
Visitors can pickup a Sensory Inclusive® bag at our information desk within the front entrance of the Museum. Each Sensory Inclusive® bag contains: headphones, flash reducing glasses, a fidget, a communication card displaying emotion icons / feeling thermometer, a weighted lap pad for grounding comfort, and a Kulture City VIP lanyard.
Thank you to the Hinds Team with Merrill Lynch for their generous support in helping make it possible to having Sensory Inclusive® bags onsite.
