Homeless Services

The Family and Community Services Department is a key player in the City's effort to end homelessness. Our services include prevention, outreach, shelter, housing programs, and supportive services.

Homelessness is a harsh reality in Albuquerque and we’ve outlined a multi-faceted approach to try and help as many of our unhoused neighbors as possible. Our approach factors in emergency shelter, transitional housing, and more. In collaboration with our community partners, we’re addressing immediate needs while working to build Albuquerque’s first centrally located, 24/7, year-round homeless shelter.

Click on a topic below to learn more about how we are addressing homelessness and how you can help.

What We are Doing

We are increasing emergency shelter options and adding transitional housing because housing is key. Housing allows folks to focus on other needs like finding employment, obtaining quality childcare, and taking care of physical and mental health.

Under Mayor Keller’s leadership, the City, along with community partners, has strengthened the overall system of care for people who are unhoused. The City, in collaboration with community partners, has:

  • coordinated street outreach to people living in public spaces
  • converted the Westside Emergency Housing Center to a year-round shelter, doubling the number of year-round shelter beds available
  • increased annual investment in supportive housing by 44% since FY18
  • invested $10 million in the Workforce Housing Trust Fund to create new, high-quality housing for lower and moderate-income Albuquerque residents
  • launched a new $21.4 million emergency rental assistance program (ERAP) to keep people housed who are in danger of being evicted. Learn more at

View More Family & Community Services News

Find information on homelessness in Albuquerque below:

Homeless Help

How to Help

Donate to the OneABQ Housing Fund

Donate by clicking above or at any Wells Fargo Bank

Get Involved

Follow Family & Community Services on social media

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Follow Albuquerque Community Safety on Social Media

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Gateway Center

The City has recently acquired the Gibson Medical Center, which already serves as a health hub with existing tenants providing services. Plans to create a Gateway Center as part of this health hub will add additional health resources for the community as well as centrally located shelter beds accompanied by supports to connect people with treatments they need and housing.


How to Report

Encampments within city limits can be reported to 311. A member of the City outreach team will visit the reported site to address the encampment and offer resources.