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Learn More: Filing a Claim

Information about filing a claim.

The Risk Management Division of the City of Albuquerque is governed by the New Mexico Tort Claims Act. This law outlines who potential claims should be sent to, the areas of our responsibility, and, under what circumstances the City is held responsible for a particular loss. The Risk Management Tort Claims Section will evaluate your claim as per this Statute.

Your claim must be sent to the Mayor’s office and, in most cases, must be received within ninety (90) days of when the incident occurred.

One of the first criteria we look at is whether your claim was filed within 90 days from the time of your loss. This time frame (with some exceptions) is set by statute, so you typically must file your claim within 90 days in order for it to be considered

An investigation is conducted to determine if the City is negligent for your damages. Evaluating whether the City was negligent includes determining if the City had 'notice' of a defect and failed to act in a timely manner to cure it. Per Statute, the City is entitled to a reasonable period of time to repair a defect once we are made aware of it. For example, a claim for damage to a vehicle from hitting debris in the street would not be honored if the City was not made aware of that debris before the incident. The same claim would also not be paid if it did not occur on a City street, but in some other jurisdiction.

Each claim is unique and deserves careful consideration. Our responsibility to the City of Albuquerque is to objectively evaluate claims submitted as per the Tort Claims Act, and to do so in a prompt and courteous manner.