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ABQ BioPark Job Opportunity: Guest Experience Crew

Oct. 24, 2022 - The ABQ BioPark BioPark’s guest experience team is seeking friendly, helpful and customer focused team members to serve as guest experience crew members at the BioPark Zoo, Aquarium and Botanic Garden.

Successful candidates enjoy going above and beyond to welcome BioPark guests and ensure that all guests have a fun, safe and educational visit crew members report to the admissions supervisors and are part of the guest experience department.

Guest experience crew member duties may include, but are not limited to:

  • Greeting and welcoming guests to the BioPark
  • Selling tickets in person and online
  • Providing exceptional customer service in person, online and over the phone by answering questions,
    directing guests and sharing in depth knowledge of BioPark operations and policies
  • Taking proactive steps to create fun, safe and educational experiences for all guests
  • Interacting with a large number of guests while maintaining a professional, calm demeanor and while
    sitting, standing or walking for long periods of time
  • Helpfully resolving guest issues to reach a win-win outcome
  • Working in a variety of indoor and outdoor environments in all types of weather
  • Collaborating with the guest experience team and other BioPark departments to serve guests beyond the front gates, including education program assistance, trash collection, private event rentals and monitoring indoor exhibits 
  • Supporting the New Mexico BioPark Society through membership sales and event assistance
  • Handling cash and strictly adhering to all cash handling procedures
  • Working on weekends, evenings and holidays

Successful guest experience crew members:

  • Have outgoing personalities and enjoy working with the public 
  • Take pride in their ability to provide guests with personalized service and attention
  • Are proud to share their knowledge of the ABQ BioPark
  • Care about guests’ safety and their impressions of the BioPark and its animals, plants and staff
  • Effectively communicate policies in a kind, yet firm, manner
  • Collaborate with colleagues to serve guests in all corners of the BioPark
  • Are friendly, organized and punctual
  • May have previous experience in customer/guest service

Preferred qualifications

Guest experience crew members must be 18 years or older and have basic computer proficiency. Crew members must be physically able to lift or move up to 30 pounds (light barriers). Bilingual (English/Spanish) is a plus. Candidates must pass a security background check to be hired.

Work schedule

Full time and part time positions available. All positions require weekend and seasonal evening work. Shifts are 8:30 a.m. to 5 p.m., with a 30 minute lunch.

Pay rate

$13 per hour. Guest experience crew members are employed through a staffing agency, not the City of Albuquerque.

To apply

Please e-mail a cover letter, résumé and contact information for three references to [email protected] with the subject line Application for Ranger with Albuquerque BioPark.