The Balloon Museum seeks to establish a safe, welcoming, and respectful environment that ensures the widest range of people will enjoy their visit to the Museum.

General Information

If you require special assistance to enjoy Museum activities, or to obtain this information in an alternative format, please contact us at least five business days before the scheduled visit. Contact us at (505) 768-6020


The museum has 21 free handicap parking spaces.


The main entrance is equipped with power assist doors.


The Museum has a passenger elevator in the rear of the building.


All restrooms have accessible stalls but no power doors. There is a single-stall family bathroom available. 


Wheelchairs is available to use free of charge on a first-come, first-served basis. They are available for checkout at the Museum ticket booth.


Most galleries have exhibition videos with open captioning.

Service Animals

The Balloon Museum recognizes service animals as defined by the Americans with Disabilities Act. (The ADA defines service animals as dogs or miniature horses which are individually trained to do work or perform tasks for people with disabilities), and the state Service Animal Act. Pets, therapy animals, and comfort animals are not service animals under the ADA or state law, Section 28-1 1-2, NMSA 1978;** therefore, they are not allowed.