12-13-2017 - 16-108 - Performance Audit - Performance Monitoring of Social Service Contracts - Department of Family and Community Services

The Department of Family and Community Services (DFCS) should establish an effective and efficient process for monitoring the performance of Social Service Contracts. By establishing a consistent, standard and centralized process for monitoring the performance of Social Service Contracts, DFCS management can ensure that expected outcomes are met, and the City has fully benefited from the provided services.