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Changes to Animal Welfare Department Daily Operations

The City of Albuquerque is closely monitoring the COVID-19 (coronavirus) pandemic. At this time the Animal Welfare Department has made changes to its daily operations.

Animal Welfare Department is requiring all visitors, including children, to wear a mask while at the shelter. Those not wearing a mask will not be allowed to enter the facility.

Please see below the following changes to our daily operations.

Animal Admissions Adoptions Reclaims Foster Additional Information

Animal Admissions

Animal Welfare admission services are for City of Albuquerque residents. City residents may bring in stray animals despite where the animal was found, If you are not a City Resident please take the animal you found to the shelter in your jurisdiction.

Found Stray Animals:

Animal Welfare is only accepting in person emergency admissions of stray pets from 8 a.m. to 6 p.m. daily. No appointment is necessary for emergency animal admissions.

Emergencies are:

  • Domestic animals that are injured or suffering, having trouble breathing, bleeding, in pain or in danger of death
  • Kittens or puppies without a mom who are under 7 weeks of age or unable to eat on their own
  • Trapped stray cats
  • A circumstance that interferes with your ability to provide proper care for the found pet
  • Behavior that puts humans or other animals at risk

Animal Welfare will accept non-emergency stray pets at each shelter location seven days a week from 9:30 a.m. to 5 p.m. by appointment only. Use the link below to schedule an appointment. Finders of healthy stray pets are being asked to maintain custody of the pet until their appointment and look for its owner, as allowed per the HEART Ordinance.

  • Stray finders should have the pet scanned for a microchip at either a veterinary clinic or an AWD location (no appointment is necessary)
  • Stray finders must report the found pet to Animal Welfare by calling 311
  • Stray finders can ask neighbors and post flyers where the pet was found
  • Stray finders should visit Pawboost to post information about the pet they have found
  • Finders are also encouraged to post information on other social media outlets such as Facebook. NextDoor, CraigsList etc
  • Looking for a Lost Pet?? Please visit our website, Pawboost, Facebook, and other social media outlets for found pets
  • For feral cat information, please contact Street Cat Hub for assistance at (505) 247-9357

Stray animal hold times for animals over 12 weeks of age:

Stray animals that are turned into AWD are held for owners to reclaim according to the following schedule:

Stray animals without any identification (microchip or tags) are held for 3 days and then are available for adoption on the 4th day.

Stray animals that do have identification are held for 6 days and then are available for adoption on the 7th day.

As we are closed for adoptions on Mondays, pets that are listed as available for adoption on Mondays may be adopted on Tuesday.

Stray animals under 12 weeks of age may be held shorter or longer periods depending on age and condition

 

Owner Surrendered Pets:

Only residents of the City of Albuquerque can surrender pets. If you reside outside of Albuquerque contact the animal shelter that services your jurisdiction. Adopted pets that need to be returned within 30 days of adoption are not considered owner surrenders and do not need an appointment. These pets can be brought to the shelter 7 days a week from 8 a.m. to 6 p.m.

We are currently accepting healthy owner surrendered pets by appointment only. Please use the link below to schedule an appointment. However, if you need to surrender your pet due to an emergency, you can do so 7 days a week from 8 a.m. to 6 p.m. Emergencies are:

  • Domestic animals that are injured or suffering, having trouble breathing, bleeding, in pain or in danger of death
  • Kittens or puppies without a mom who are unable to eat on their own
  • Behavior that puts humans or other animals at risk

Other resources available are Animal Humane New Mexico. To schedule an Admission Appointment with their shelter, please call 505.938.7861. Please note that appointments are generally booked out one to two weeks.

Schedule an Eastside Animal Admission Appointment Schedule a Westside Animal Admission Appointment

Adoptions

All shelter locations are conducting animal viewing and adoptions on a first come, first serve basis. We are not able to move a pet from one location to another for your viewing 

Beginning July 1st, we will resume accepting priority holds on pets during their stray holding period with a non-refundable $20 deposit. The priority hold deposit allows you to be first in line to meet the pet on its available date. If you do end up adopting the pet, this fee will not be refunded. If you do not adopt the pet, this fee will not be refunded, however, the fee is transferrable if the pet is reclaimed by its owner or deemed unadoptable. Only one priority hold per pet is accepted, however, a second name can be taken should the priority hold fall through.

             Click here to view animals available for adoption

 Viewing locations and hours:

  • Eastside Adoption Center, 8920 Lomas Blvd NE; 10:30 to 6, closed Mondays
  • Westside Adoption Center, 11800 Sunset Gardens SW; 10:30 to 6, closed Mondays
  • Lucky Paws at Coronado Mall continues to remain closed
  • Everyday Adoption Center, 350 Eubank NE; 10:30 - 6 Closed Mondays

 

 Qualified Adopter Requirements

  • Person who is 18 years of age or older with valid photo ID, who has never been convicted of any form of Cruelty under the law and has never been convicted two or more times for any violation of the City of Albuquerque Animal Ordinance (or predecessor ordinance)
  • Fill out adoption application. Many factors contribute to each adoption placement and we will work hard to ensure that your needs and our animal's needs are met
  • Never had any animal-related permit revoked or suspended
  • Never failed to reclaim an animal from the Animal Welfare Department
  • Has not owner surrendered an animal within one year of time of adoption
  • Has never been convicted of child or domestic abuse
  • No more than six animals per household are permitted in the city, of which no more than four can be dogs

Reclaims

AWD will continue to allow pet reclaims of lost pet(s) from 8 a.m. to 6 p.m. daily at both the Eastside and Westside intake.

  • Appointments are NOT required to reclaim a pet
  • Proof of pet ownership will be required at the time of reclaim
  • Fees may apply
  • As per the HEART Ordinance, all pets must be sterilized prior to release
  • Must have valid identification

Foster

If you are interested in fostering a shelter pet, Please Click here

  • Animal Welfare Department is following the Governor’s order by requiring all visitors, including children, to wear a mask while at the shelter. Those not wearing a mask will not be allowed to enter the facility
  • At this time, AWD has received tremendous support from the community for our foster program. Please be patient as we work through our emergency foster list

Other Services

Appointments are not needed for other services such as microchipping, permit processing, and ownership changes. These services are offered from 9:30 a.m. to 6 p.m. Tuesday to Sunday. Simply come to one of the shelter locations.

Field Operations

Field Service Calls to remain unchanged – emergency response 24 hours per day.

Finders of stray pets should NOT call 311 to request Officer pick up. Please make an appointment to bring the pet into the shelter.

Permits

AWD will be suspending enforcement of animal permit requirements at this time except for Dangerous Dog Permits and Intact Companion Animal Permits