Open Enrollment Frequently Asked Questions (FAQs)

When is Open Enrollment?

Open Enrollment runs from April 27 through May 15, 2026. All changes must be completed within this timeframe.

When do my benefit changes take effect?

All elections and changes made during Open Enrollment will become effective July 1, 2026.

Do I need to take action this year?

Yes. All employees are required to make elections for:

• Dental coverage
• Gym benefit
• Flexible Spending Accounts (FSA)

If you do not enroll, you may lose coverage or not be enrolled in these benefits for the new plan year.

What happens if I don’t complete Open Enrollment?

If you do not take action:

• You will not be enrolled in dental, gym, or FSA benefits.
• You may lose access to certain benefits for the plan year.
• Default or prior elections may not carry over.

What dental changes should I be aware of?

You must choose between Blue Care Dental and Delta Dental. Delta Dental is a new option with slightly higher premiums.

Active enrollment is required—you must select a plan.

Do I need to re-enroll in the gym benefit?

Yes. You must sign up again this year to continue participation. Cost is now a $5 monthly payroll deduction. You can continue using the same gym facilities.

What are the updates to Flexible Spending Accounts (FSA)?

• Medical FSA maximum: $3,400
• Rollover limit: $680
• Dependent Care FSA maximum: $7,500

You must actively enroll to participate.

Can I add or remove dependents during Open Enrollment?

Yes. You may add or remove eligible dependents during Open Enrollment.

Do I need to provide documentation for dependents?

Yes. If you are adding dependents, you must provide proof of relationship (such as a marriage certificate or birth certificate). Failure to provide documentation may result in your dependent being denied coverage.

How much are medical premiums increasing?

Medical premiums will increase by approximately 10%.

• Single coverage: about $4.44 more per paycheck
• Family coverage: about $13 more per paycheck

Refer to Rate sheet for more details.

Are there any pharmacy changes?

Yes. GLP-1 medications for weight loss will no longer be covered under the plan.

Where can I get help or learn more about my options?

You can:

• Attend an Open Enrollment meeting – employees are given 2 Hours PLO to attend.
• Visit the Open Enrollment Fair on May 7, 2026 (7 a.m. – 2 p.m. at the Convention Center)
• Access resources on the City’s website and eweb

How do I make changes to my benefits?

All changes must be completed through Employee Self Service (ESS) during the Open Enrollment period. Refer to Open Enrollment Job Aide.

What if I have trouble accessing or using Employee Self Service (ESS)?

If you experience issues accessing ESS, help is available depending on the situation:

Password Reset / Login Issues: Please contact the IT Help Desk at 505-768-2930 for assistance with password resets or login problems.

Issues Submitting During Open Enrollment: If you are actively completing your Open Enrollment and have trouble submitting your elections, please contact the Insurance & Benefits office for assistance.

Benefits Questions or Enrollment Help: Call 505-768-3700 or email [email protected] for help with benefit options or enrollment questions.

What should I do after July 1?

You are strongly encouraged to review your paycheck after July 1, 2026 to ensure your benefit elections and deductions are correct.

What if I notice an error with my benefits or deductions?

If you identify any issues, please contact the Insurance & Benefits team immediately at [email protected]. Prompt reporting helps ensure corrections can be made as quickly as possible.