How to Contact 311
Dialing 311
Dial 311 or 505-768-2000
For emergencies, call 911. For non-emergency police calls, call 505-242-COPS (2677).
The 311 Community Contact Center service is a single telephone number for any non-emergency City of Albuquerque inquiries and services. 311 provides information and takes service requests. No more run-around, no more voicemail.
Hours
Current Hours: Monday to Saturday from 6 a.m. to 9 p.m. and Sunday from 9 a.m to 6 p.m. (Animal Welfare calls and fixed bus times)
Hours beginning May 30: Monday to Saturday from 7 a.m. to 7 p.m.
Our friendly call agents will now be more available when the city needs us the most!
Starting May 30, 2026, we are updating our hours to have more availability during the times we receive the most amount of questions and requests.
Holiday Hours:
- New Years Day: Closed
- Presidents Day: Closed
- Martin Luther King Jr. Day: Closed
- Memorial Day: Closed
- Juneteenth: Closed
- Independence Day: Extended Hours
- Labor Day: Closed
- Thanksgiving: Closed
- Day After Thanksgiving: Closed
- Christmas Day: Closed
Free
There is no charge for 311 service from landlines. Regular cellular service fees may apply.
What to Expect from Calling 311
- Personal service — People actually answer the phone.
- Timely service — 80 percent of calls are answered within six rings.
- Accurate service — Call takers have access to City information.
- Efficient service — 75 percent of all calls are handled without referral to another City office.
- Accountable service — Calls are monitored and tracked to ensure services are delivered.
Call Examples
- Call 311 for locations, hours, and offerings of City services.
- Call 311 for information about City sponsored events.
- Call 311 to report abandoned cars, potholes, graffiti, weeds, unsafe City drivers, and more.
Online 311
Submit a report or request a service right here on this website.
This is a quick and easy way to reach the City! Please include an exact location in all your reports and requests.
Online Services Examples
- Request a Large Item Garbage Pickup
- Report Missed Trash Pickup
- Request a New Trash/Recycling Cart
- Report Illegal Fireworks
- Request Graffiti Removal
- Report or Search for Pets
- Report Weeds or Litter
- Report a Pothole
ABQ311 App
See a problem in Albuquerque? Use 311's service request app to report the issue.
With the application's GPS feature and ability to capture a picture, reporting issues to the City is not only convenient, but efficient.
App Examples
- Report Abandoned Vehicle
- Report Illegal Fireworks
- Report Needles
- Request a Large Item Pick Up
- Report Weeds & Litter
Post (Tweet) 311 @cabq
You can use X (Twitter) to contact the 311 Community Contact Center to get answers to your questions and request services like pothole repair and graffiti removal.
Get Answers
Albuquerque's 311 Twitter service can answer questions about:
- Animal shelter locations and hours
- Swimming pool information
- Admission information for the Rio Grande Zoo, Albuquerque Aquarium, Botanic Garden, and Tingley Beach.
Request Service
You can report problems like damaged signs, potholes, or graffiti. To report a problem, provide as much information as possible including the address or nearest intersection of the problem.
Tweet Examples
- @cabq 3-foot-wide pothole, eastbound lane of Main St west of Sunset Sky NE
- @cabq Missed recycling pickup at 123 Camino de Serenidad SW
- @cabq Graffiti on park bench on SE corner of Green Zebra Ave and Black Krim Lane NW
If possible, attach a photo of the problem so we know exactly how to support you.