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Changes to Animal Welfare Department Daily Operations

The City of Albuquerque is closely monitoring the COVID-19 (coronavirus) pandemic. At this time the Animal Welfare Department has made changes to its daily operations.

The City of Albuquerque Animal Welfare Department (AWD) has made operational changes based on the recommendations by the National Animal Care and Control Association.

Please see below the following changes to our daily operations.

Intake Adoptions Reclaims Foster Additional Information


AWD is currently only accepting in person emergency intake 8 a.m. to 6 p.m. daily.

  • Emergency intake will consist of stray sick or injured pets and aggressive or dangerous animals
  • Intake will no longer accept owner surrenders
  • AWD will only accept non-emergency stray pets on Mondays from 8 a.m. to 6 p.m. by appointment only.

Schedule an Eastside Intake Appointment Schedule a Westside Intake Appointment

  • Finders of stray pets are being asked to maintain custody of the pet and look for its owner as allowed per the HEART Ordinance
  • Stray finders will be redirected to Pawboost
  • Stray finders should have the pet scanned for a microchip at either a veterinary clinic or an AWD location
  • Stray finders should report the found pet to AWD by calling 311, including the Pawboost information, so that AWD can promote the pet on social media


AWD will now be utilizing a scheduled adoption process. Adoptions will be scheduled from 11 a.m. to 4:30 p.m. Tuesday through Sunday at the Eastside and Westside locations.

To help us maintain a safe environment during this critical time, AWD is utilizing a scheduled adoption process. At this time, all upcoming appointments are full.

Future adoption appointments will be scheduled 7 days in advance of our next available booking day and we will add a new date to the schedule daily from that point forward. Please check daily for the next open date. Adoptions will be scheduled from 11 a.m. to 4:30 p.m. Tuesday through Sunday at the Eastside and Westside locations. Each new date will fill quickly. The new appointment schedule limits the number of people in the shelter at any given time. We appreciate your patience with the process and your commitment to saving our homeless animals.

Schedule an Eastside Adoption Appointment Schedule a Westside Adoption Appointment

Note: AWD will no longer accept holds of any type on pets until further notice


AWD will continue to allow pet reclaims of lost pet(s) from 8 a.m. to 6 p.m. daily at both the Eastside and Westside intake.

  • Proof of pet ownership will be required at the time of reclaim
  • Fees may apply
  • As per the HEART Ordinance, all pets must be sterilized prior to release
  • Must have valid identification


If you are interested in fostering a shelter pet, please email [email protected] to sign up for our emergency foster list.

  • Please provide the following information: name, telephone, email and the type of pet you would like to foster
  • At this time, AWD has received tremendous support from the community for our foster program. Please be patient as we work through our emergency foster list

Additional Information

Satellite Adoption Centers

The Lucky Paws and Everyday Adoption Centers are closed.

Field Operations

Field Service Calls to remain unchanged – emergency response 24 hours per day.


AWD will be suspending enforcement of animal permit requirements at this time except for dangerous dog permits.