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Changes to Animal Welfare Department Daily Operations

The City of Albuquerque is closely monitoring the COVID-19 (coronavirus) pandemic. At this time the Animal Welfare Department has made changes to its daily operations.

Animal Welfare Department is following the Governor’s order by requiring all visitors, including children, to wear a mask while at the shelter. Those not wearing a mask will not be allowed to enter the facility

Please see below the following changes to our daily operations.

Admissions Adoptions Reclaims Foster Additional Information

Admissions

Animal Welfare admissions services and appointments are for City of Albuquerque residents only, identification is required and all non-residents will be denied.

Found Stray Animals:

Beginning Monday, November 16th Animal Welfare is only accepting in person emergency admissions of stray pets from 8 a.m. to 6 p.m. daily. No appointment is necessary for emergency admissions.

Emergencies are:

  • Domestic animals that are injured or suffering, having trouble breathing, bleeding, in pain or in danger of death
  • Kittens or puppies without a mom who are under 7 weeks of age or unable to eat on their own
  • Trapped stray cats
  • A circumstance that interferes with your ability to provide proper care for the found pet
  • Behavior that puts humans or other animals at risk

Animal Welfare will accept non-emergency stray pets at each shelter location seven days a week from 9:30 a.m. to 5 p.m. by appointment only. Use the link below to schedule an appointment. Finders of healthy stray pets are being asked to maintain custody of the pet until their appointment and look for its owner, as allowed per the HEART Ordinance.

  • Stray finders should have the pet scanned for a microchip at either a veterinary clinic or an AWD location
  • Stray finders must report the found pet to Animal Welfare by calling 311
  • Stray finders can ask neighbors and post flyers where the pet was found
  • Stray finders should visit Pawboost to post information about the pet they have found
  • Finders are also encouraged to post information on other social media outlets such as Facebook. NextDoor, CraigsList etc
  • Looking for a Lost Pet?? Please visit our website, Pawboost, Facebook, and other social media outlets for found pets
  • For feral cat information, please contact Street Cat Hub for assistance at (505) 247-9357

Owner Surrendered Pets:

Adopted pets that need to be returned within 30 days of adoption are not considered owner surrenders and do not need an appointment. These pets can be brought to the shelter 7 days a week from 8 a.m. to 6 p.m.

We are currently accepting healthy owner surrendered pets by appointment only. Please use the link below to schedule an appointment. However, if you need to surrender your pet due to an emergency, you can do so 7 days a week from 8 a.m. to 6 p.m. Emergencies are:

  • Domestic animals that are injured or suffering, having trouble breathing, bleeding, in pain or in danger of death
  • Kittens or puppies without a mom who are under 7 weeks of age or unable to eat on their own
  • A life change or circumstance that interferes with the ability to provide proper care for your pet.
  • Behavior that puts humans or other animals at risk

Other resources available are Animal Humane New Mexico. To schedule an Admission Appointment with their shelter, please call 505.938.7861. Please note that appointments are generally booked out one to two weeks.

Schedule an Eastside Admission Appointment Schedule a Westside Admission Appointment

Adoptions

Beginning Tuesday, November 17th, both shelter locations will conduct animal viewing by appointment only. Use appointment scheduler links below to book an adoption appointment at either location. Lucky Paws inside Coronado Mall and the Everyday Adoption Center inside PetSmart continue to remain closed.

  • We offer only a week’s worth of adoption appointments at any given time
  • New appointments options post all the time, check back often
  • As new dates are offered, they will fill quickly
  • If all appointments are full, check back often for new offerings
  • Not able to honor the scheduled appointment if you arrive more than 10 minutes after the start time of your appointment
  • You will be allowed no more than 45 minutes in which to meet a maximum of three pets and process the adoption paperwork
  • We are not able to move a pet from another location to your appointment location
  • We are not able to hold a pet for your appointment

Schedule an Eastside Adoption Appointment Schedule a Westside Adoption Appointment

 Viewing locations and hours:

  • Eastside Adoption Center, 8920 Lomas Blvd NE; 10:30 to 6, closed Mondays
  • Westside Adoption Center, 11800 Sunset Gardens SW; 10:30 to 6, closed Mondays
  • Lucky Paws at Coronado Mall continues to remain closed
  • Everyday Adoption Center, 350 Eubank NE; continues to remain closed

FOR SENIORS AND/OR HIGH RISK INDIVIDUALS:

In an effort to better serve every member of our community, we have set aside Wednesdays at our east side shelter for seniors and/or people that are high risk for COVID infection. We will take appointments on Wednesdays for these community members.

  • Seniors and/or people that are high risk only
  • East side shelter only
  • Wednesdays only
  • Not able to honor the scheduled appointment if you arrive more than 10 minutes after the start time of your appointment
  • Not able to move a pet from another location to your appointment location
  • Not able to hold a pet for your appointment

Please respect this opportunity for AWD to serve these members of our community as safely as possible. If you qualify and would like to make an appointment, click on the link below:

 Schedule an Eastside High Risk/Senior Adoption Appointment

Qualified Adopter Requirements

  • Person who is 18 years of age or older with valid photo ID, who has never been convicted of any form of Cruelty under the law and has never been convicted two or more times for any violation of the City of Albuquerque Animal Ordinance (or predecessor ordinance)
  • Fill out adoption application. Many factors contribute to each adoption placement and we will work hard to ensure that your needs and our animal's needs are met
  • Never had any animal-related permit revoked or suspended
  • Never failed to reclaim an animal from the Animal Welfare Department
  • Has not owner surrendered an animal within one year of time of adoption
  • Has never been convicted of child or domestic abuse
  • No more than six animals per household are permitted in the city, of which no more than four can be dogs

Reclaims

AWD will continue to allow pet reclaims of lost pet(s) from 8 a.m. to 6 p.m. daily at both the Eastside and Westside intake.

  • Appointments are NOT required to reclaim a pet
  • Proof of pet ownership will be required at the time of reclaim
  • Fees may apply
  • As per the HEART Ordinance, all pets must be sterilized prior to release
  • Must have valid identification

Foster

If you are interested in fostering a shelter pet, Please Click here

  • Animal Welfare Department is following the Governor’s order by requiring all visitors, including children, to wear a mask while at the shelter. Those not wearing a mask will not be allowed to enter the facility
  • At this time, AWD has received tremendous support from the community for our foster program. Please be patient as we work through our emergency foster list

Other Services

Appointments are not needed for other services such as microchipping, permit processing, and ownership changes. These services are offered from 9:30 a.m. to 6 p.m. Tuesday to Sunday. Simply come to one of the shelter locations and call the Services number on the door.

Field Operations

Field Service Calls to remain unchanged – emergency response 24 hours per day.

Permits

AWD will be suspending enforcement of animal permit requirements at this time except for Dangerous Dog Permits and Intact Companion Animal Permits