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Air Quality Complaints

How to file an air quality complaint with the Air Quality Program.

Air_Quality_File_a_Complaint


If this is an emergency, please call 911.


Air Quality Complaints

If you have a non-emergency air quality concern, please call 311, the City of Albuquerque’s single telephone number for all non-emergency inquiries and services. The 311 citizen contact center operates Monday through Saturday, 6 AM to 9 PM. You can also submit your non-emergency air quality concern using one of the following options:

  • Dial (505) 768-2000 if you are outside Albuquerque. This connects to 311, which operates Monday through Saturday, 6 AM to 9 PM;
  • Download 311’s mobile app at: http://www.cabq.gov/abq-apps/city-apps-listing/abq311. This app is available 24/7, even when the citizen contact center is closed; or
  • Submit a service request online at: http://www.cabq.gov/311/abq311. This online service request is available 24/7, even when the citizen contact center is closed.

When submitting your non-emergency air quality concern, please be prepared to provide the following information:

  • your name, address, e-mail, and phone number;
  • the location, address, or area where you have a concern;
  • the name of any facility that you believe may be the source of your concern; and
  • specifics of your concern (such as blowing dust, smoke, or air pollution)

You are not required to provide your personal information. However, if you choose to remain anonymous, you should retain the case number provided by the 311 operator if you wish to follow up later with 311 to find out the results of any investigation. 

Your non-emergency concern will be entered into the City’s 311 database as a service request and will be forwarded to the appropriate personnel.  Once assigned, one of EHD’s air quality inspectors will investigate your concern.  The investigation will determine whether there is a regulated source (such as a facility, equipment, or construction site) which is out of compliance with air quality regulations.  If the regulated source is determined to be out of compliance, EHD’s enforcement section will take action to require the source to comply with air quality regulations.  Upon conclusion of EHD’s investigation, the inspector will contact the complainant with the findings, unless it was an anonymous complaint.  Once the inspector enters the findings into the 311 database, if an e-mail address was provided by the complainant, an e-mail containing the inspector’s findings will automatically be sent to the person who submitted the non-emergency concern.

All site inspections result in a written inspection report that contains supporting documentation such as photos, communications, and facility records.  You can obtain a copy of this inspection report by contacting the inspector assigned to investigate your concern.