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Changes to Animal Welfare Department Daily Operations

The City of Albuquerque is closely monitoring the COVID-19 (coronavirus) pandemic. At this time the Animal Welfare Department has made changes to its daily operations.

The City of Albuquerque Animal Welfare Department (AWD) has made operational changes based on the recommendations by the National Animal Care and Control Association.

Please see below the following changes to our daily operations.

Intake Adoptions Reclaims Foster Additional Information

Admissions

Found Stray Animals:

Animal Welfare is currently only accepting in person emergency admissions of stray pets from 8 a.m. to 6 p.m. daily. No appointment is necessary for emergency admissions.  Emergency intake will consist of stray sick or injured dogs and cats, and aggressive or dangerous animals.

  • Dogs and cats that are suffering, having trouble breathing, bleeding, in pain or in danger of death are always considered emergencies.
  • Orphaned kittens under 7 weeks of age are TOO YOUNG to be away from their mom.  If you have found a kitten who is too young and have confirmed that a momma cat is not caring for him/her, this is an EMERGENCY.  Kittens too young to be without mom require special care and are accepted as emergencies at both Animal Welfare shelter locations through our admissions desk.
  • Orphaned puppies too young to be away from their mothers are considered emergencies and will be accepted at both Animal Welfare shelter locations through our admissions desk.
  • Animal Welfare admissions services and appointments are for City of Albuquerque residents only, identification is required and non-residents will be denied.
  • Animal Welfare will only accept non-emergency stray pets Mondays through Fridays from 10 a.m. to 3 p.m. by appointment only.
  • Finders of healthy stray pets are being asked to maintain custody of the pet and look for its owner as allowed per the HEART Ordinance
  • Stray finders should visit Pawboost to post information about the pet they have found. Finders are also encouraged to post information on other social media outlets such as Facebook. NextDoor, CraigsList etc.
  • Stray finders should have the pet scanned for a microchip at either a veterinary clinic or an AWD location.
  • Stray finders must report the found pet to Animal Welfare by calling 311, including the Pawboost information.
  • Looking for a Lost Pet?? Please visit our website, Pawboost, Facebook, and other social media outlets for found pets!
  • Under extenuating circumstances, depending on availability, our Animal Welfare officers may be dispatched to pick up a confined stray animal. 
  • For feral cat information, please contact Street Cat Hub for assistance at (505) 247-9357.

Owner Surrendered Pets:

Animal is currently only accepting in person emergency admissions of owner surrendered pets from 8 a.m. to 6 p.m. daily. No appointment is necessary for emergency admissions.  Emergency intake will consist of surrendered sick or injured dogs and cats and aggressive or dangerous animals.

  • Dogs and cats that are suffering, having trouble breathing, bleeding, in pain or in danger of death are always considered emergencies. 
  • AWD will only accept non-emergency owner surrendered pets Mondays through Fridays from 10 a.m. to 3 p.m. by appointment only.
  • Other resources available are Animal Humane New Mexico. To schedule an Admission Appointment with their shelter, please call 505.938.7861.  Please note that appointments are generally booked out one to two weeks.

Animal Welfare Department is following the Governor’s order by requiring all visitors, including children, to wear a mask while at the shelter. Those not wearing a mask will not be allowed to keep their appointment

Schedule an Eastside Intake Appointment Schedule a Westside Intake Appointment

Adoptions

 The Animal Welfare Department is following the Governor’s order by requiring all visitors, including children, to wear a mask while at the shelter. Those not wearing a mask will not be allowed to enter the facility.

Beginning August 1st, all shelter locations will conduct animal viewing and adoptions through a first come, first serve basis. This will be accomplished by signing up for a virtual line. To get in the virtual line, YOU MUST:

  • Go to your desired shelter location for which you want to view animals
  • Scan QR code on the adoption lobby door with your smartphone
  • If you do not have a smartphone, you must call the phone number on the door to add your name to the virtual line
  • We will communicate to you by text your place in the virtual line and estimated wait time. We will continue to communicate as your place in the virtual line advances. To maintain social distancing, please do not stand in a physical line after signing up. You will be assisted in the order in which you are virtually lined up.
  • When it is your turn, you will be allowed to enter the facility after a screening process
  • You will have no more than 45 minutes in which to meet a maximum of three pets and process the adoption paperwork.
  • Not able to move a pet from another location to your appointment location
  • Not able to hold a pet for your appointment

Viewing locations and hours:

  • Everyday Adoption Center, 350 Eubank NE; 10 to 5, closed Mondays
  • Eastside Adoption Center, 8920 Lomas Blvd NE; 11 to 5, closed Monday and Wednesday
  • Westside Adoption Center, 11800 Sunset Gardens SW; 11 to 5, closed Mondays
  • At all locations, the last customer will be assisted no later than 4:15
  • Lucky Paws at Coronado Mall continues to remain closed

FOR SENIORS AND/OR HIGH RISK INDIVIDUALS

In an effort to better serve every member of our community, we have set aside Wednesdays at our east side shelter for seniors and/or people that are high risk for COVID infection. We will take appointments on Wednesdays for these community members.

  • Seniors and/or people that are high risk only
  • East side shelter only
  • Wednesdays only
  • By appointment only
  • Not able to honor the scheduled appointment if you arrive more than 10 minutes after the start time of your appointment
  • We are not able to move a pet from another location to another
  • We are not able to hold a pet until you can make it in

Please respect this opportunity for AWD to serve these members of our community as safely as possible. If you qualify and would like to make an appointment, click on the link below:

Schedule an Eastside High Risk/Senior Adoption Appointment

Qualified Adopter Requirements

  • Person who is 18 years of age or older with valid photo ID, who has never been convicted of any form of Cruelty under the law and has never been convicted two or more times for any violation of the City of Albuquerque Animal Ordinance (or predecessor ordinance)
  • Fill out adoption application. Many factors contribute to each adoption placement and we will work hard to ensure that your needs and our animal's needs are met.
  • Never had any animal-related permit revoked or suspended
  • Never failed to reclaim an animal from the Animal Welfare Department
  • Has not owner surrendered an animal within one year of time of adoption
  • Has never been convicted of child or domestic abuse
  • No more than six animals per household are permitted in the city, of which no more than four can be dogs.

We appreciate your patience with the process and your commitment to saving our homeless animals.

 

Reclaims

AWD will continue to allow pet reclaims of lost pet(s) from 8 a.m. to 6 p.m. daily at both the Eastside and Westside intake.

  • Animal Welfare Department is following the Governor’s order by requiring all visitors, including children, to wear a mask while at the shelter. Those not wearing a mask will not be allowed enter the building.
  • Proof of pet ownership will be required at the time of reclaim
  • Fees may apply
  • As per the HEART Ordinance, all pets must be sterilized prior to release
  • Must have valid identification
  • Appointments are NOT required to reclaim pets

Foster

If you are interested in fostering a shelter pet, please email [email protected] to sign up for our emergency foster list.

  • Animal Welfare Department is following the Governor’s order by requiring all visitors, including children, to wear a mask while at the shelter. Those not wearing a mask will not be allowed to keep their appointment.
  • Please provide the following information: name, telephone, email and the type of pet you would like to foster
  • At this time, AWD has received tremendous support from the community for our foster program. Please be patient as we work through our emergency foster list

Other Services

The Animal Welfare Department is currently performing other services such as microchipping, permit processing, and ownership changes by appointment from 9 a.m. to 5 p.m. daily.

  • Animal Welfare Department is following the Governor’s order by requiring all visitors, including children, to wear a mask while at the shelter. Those not wearing a mask will not be allowed to keep their appointment.
  • Animal Welfare Department service appointments are for transactions only. Animal viewing, adoptions or intake  are not allowed during these appointments.

Schedule a Eastside Service Appointment

Schedule a Westside Service Appointment

Additional Information

Satellite Adoption Centers

Lucky Paws at Coronado mall is closed.

 

Field Operations

Field Service Calls to remain unchanged – emergency response 24 hours per day.

Permits

AWD will be suspending enforcement of animal permit requirements at this time except for dangerous dog permits.