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Mayor Tim Keller Urging Residents to Take Advantage of Extended Census Timelines and Remote Options for Participating

COVID-19 leading to emphasis on phone, online survey options—Census-connected funding for cities more critical than ever

March 31, 2020

The City of Albuquerque today is urging its residents to redouble their commitment to being counted in the 2020 Census. In light of the COVID-19 outbreak, the U.S. Census Bureau has adjusted 2020 Census operations in order to protect the health and safety of Census employees and the American public.

2020 Census field operations will be suspended for two weeks until April 15, 2020. The Census Bureau is taking this step to help protect the health and safety of the American public, Census Bureau employees, and everyone going through the hiring process for temporary census taker positions.

Mayor Tim Keller said, “While we appreciate the public health measures the Census is taking to protect their workers and the public, it means we need everyone to proactively go online, pick up the phone, or fill out the forms they are mailed to make sure they are counted in the 2020 Census. As Albuquerque responds to and recovers from the pandemic, that funding will be more needed than ever, especially in our most vulnerable communities.”

Self-Response has been extended to August 14, 2020. The most important thing you can do is respond online, by phone, or by mail when you receive your invitation. The 2020 Census will ask a few simple questions about you and everyone who is or will be living with you on April 1, 2020.

See the details below about different ways to fill out the census:

Online: You can respond online at using a desktop computer, laptop, smartphone, or tablet. The online questionnaire can be completed in the following languages: English, Spanish, Chinese (Simplified), Vietnamese, Korean, Russian, Arabic, Tagalog, Polish, French, Haitian Creole, Portuguese, and Japanese.

Phone: You have the option of completing the questionnaire by phone. To begin, call the number associated with your preferred language below. Hours of Operation: Phone lines are open every day from 7am to 2am Eastern Time.

  • English: 844-330-2020
  • Spanish: 844-468-2020
  • Chinese (Mandarin): 844-391-2020
  • Chinese (Cantonese): 844-398-2020
  • Vietnamese: 844-461-2020
  • Korean: 844-392-2020
  • Russian: 844-417-2020
  • Arabic: 844-416-2020
  • Tagalog: 844-478-2020
  • Polish: 844-479-2020
  • French: 844-494-2020
  • Haitian Creole: 844-477-2020
  • Portuguese: 844-474-2020
  • Japanese: 844-460-2020
  • English (for Puerto Rico residents): 844-418-2020
  • Spanish (for Puerto Rico residents): 844-426-2020
  • TDD (Telephone Display Device): 844-467-2020

Mail: Homes started receiving their invitation to respond to the 2020 Census between March 12–20. These official Census Bureau mailings will include detailed information and a Census ID for completing the census online. During this time, homes in areas that are less likely to respond online will receive a paper questionnaire sometimes known as the census form. All homes will receive a paper questionnaire if they do not first respond online or by phone.

In person: In May, Census takers are planning to begin visiting households that have not yet responded to the 2020 Census to help complete the count.

For more information on how to respond to the Census, visit the US Census Bureau webpage at or go the City of Albuquerque/Bernalillo County Census webpage at


The mission of the Office of Equity and Inclusion is to inspire and equip city government to make Albuquerque a national role model for embracing diversity as our greatest asset. The office was created as part of Mayor Tim Keller’s vision to build a more inclusive Albuquerque. The Office of Equity and Inclusion is a recipient of a W.K. Kellogg Foundation Grant, furthering our efforts to increase equity across all indicators and diversity in the City’s workforce.