Skip to main content


Report issues, request service, and ask questions with ABQ311.


The 311 Community Contact Center provides our community with speedy and easy access to City of Albuquerque information and services with exceptional customer care. Our agents answer your questions and respond to your requests for service from any department or division at the City.

We're here to support you!

For emergencies, call 911. For non-emergency police calls, call 505-242-COPS(2677).

City Emergency Services

Contact Us by Phone, App, Online, Twitter, or Alexa!

The 311 Citizen Contact Center logo.

Dial 311 to speak to an agent Monday to Saturday, 6 a.m. to 9 p.m. and Sunday, 9 a.m. to 6 p.m.

311 Agent Hours & Information

A screenshot of the ABQ311 Web App issue submission form.

Report issues and request service anytime from this website.

Report or Request Online

The One ABQ mobile app logo.

Report issues and request services anytime using the ABQ311 App.

An image of an Amazon Echo Dot device.

Use the ABQ311 Alexa skill to get info, report issues, and request service.

What Can 311 Do for You?

We are your connection to City of Albuquerque services and information. We support you!

Most Requested

Take care of your request or report using the following online forms and information.

ABQ311 Performance

Your satisfaction is our goal.The performance of the 311 service is constantly reviewed to help us help you.

ABQ 311 Monthly Performance Reports

What to expect from ABQ311:

  • Personal service — People actually answer the phone.
  • Timely service — 80 percent of calls are answered within six rings.
  • Accurate service — Call takers have access to City information.
  • Efficient service — 75 percent of all calls are handled without referral to another City office.
  • Accountable service — Calls are monitored and tracked to ensure services are delivered.