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Cable Franchise

Information about Albuquerque's cable franchise renewal process for 2015-17.

Cable Franchise Agreement Renewal: Background

The current Franchise Agreement for cable television services between the City of Albuquerque and Comcast of New Mexico, LLC expires on Oct. 1, 2017.

Comcast of New Mexico has notified the City stating its intent to seek renewal of its franchise and enter into an informal renewal process, per federal law*, which involves -- among other tasks -- identifying the City's cable-related needs and evaluating Comcast's performance under the existing franchise ordinance.

Renewal Process: Get Involved

The City of Albuquerque has begun the renewal process to identify and assess the City's Cable related needs. We will be seeking input from key stakeholders in our community, like you.

With your engagement we hope to gain a more accurate picture of the quality of service Comcast Cable is currently providing.

Focus Group Meetings Final Report

Download the document Comcast Franchise Agreement Focus Group: Themes.

Areas Regulated by Ordinance

Federal Law dictates what areas the City can regulate by ordinance. Areas Covered by Cable Television Franchise Ordinances:

  • Cable Signal Quality
  • Response to Customer Complaints
  • Billing Practices
  • Reasonable quality of services overall in light of community's needs

Areas not covered by Cable Television Franchise Ordinances:

  • Internet Services
  • Service Rates

Project Timeline

Footnotes

* Section 626(h) of the Cable Communications Policy Act of 1984, as amended, 47 U.S.C. Section 546 (h).

Contact Information

Olivia Padilla-Jackson

Finance & Administrative Services

(505) 768-3364