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Information about the 311 Citizen Contact Center.

Emergencies

For emergencies, call 911.

For non-emergency police calls, call (505) 242-COPS.

For non-emergency service requests and questions answered, call 311.

The 311 Citizen Contact Center is a centralized call center for the City of Albuquerque.  The 311 service is a single telephone number for all non-emergency City of Albuquerque inquiries and services.

We answer questions and respond to requests for service.

Hours

Monday through Saturday - 6 a.m. to 9 p.m.

Sunday - 9 a.m. to 6 p.m. (Animal welfare calls and fixed bus times)

How Can We Help?

There are several ways the City of Albuquerque and 311 can answer questions or requests for service.

311 Performance

Your satisfaction is our goal.

The performance of the 311 service is constantly reviewed to help us help you.

See 311's recent performance reports.

About Us

The 311 Citizen Contact Center is a division of the City of Albuquerque's Finance & Administrative Services Department.

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