Transit Safety Improving
Quarterly report reaffirms commitment to security and data transparency.
ALBUQUERQUE – All roads lead to a safer transit system.
Embedded in its mission statement, safety is ABQ RIDE’s top priority. As such, the department is continuing to implement the ABQ Long-Range Transit Security Plan to improve security data collection and reporting.
ABQ RIDE is releasing insights from its 7th quarterly security report to City Council (to be heard on consent this evening) containing safety data from several sources. Reports started in spring of 2024 following the launch of the transit safety officer (TSO) program.
“Combining safety data from multiple agencies is a challenge,” said Transit Director Leslie Keener. “While we are moving toward a new data collection and reporting method, we want to ensure people clearly understand the data we currently have. As we continue with the security plan, our reporting will become more streamlined and useful.”
Quarterly Security Report Insights - Q2 FY25 (Oct, Nov, Dec 2025)
|
Data |
Q2 FY 25 |
Q2 FY 26 |
% Change from Q2 FY25 to Q2 FY26 |
|---|---|---|---|
|
Average Monthly Calls |
2,348 |
1,802 |
-23% |
|
Average Monthly Class A Calls |
26 |
28 |
8% |
|
Average Monthly Reactive Calls |
782 |
289 |
-63% |
|
Average Monthly Proactive Calls |
1,566 |
1,512 |
-3% |
|
Total Class A Calls |
78 |
83 |
6% |
|
Total Reactive Calls |
2345 |
868 |
-63% |
|
Total Proactive Calls |
4699 |
4537 |
-3% |
|
Total Security Calls |
7044 |
5405 |
-23% |
|
Total Number of Passenger Boardings |
1,890,962 |
1,938,607 |
3% |
|
Class A per 100,000 Passenger Boardings |
4.12 |
4.28 |
4% |
|
Total Calls APD |
4,771 |
5,222 |
9% |
|
Total Calls ACS |
113 |
114 |
1% |
|
Total Calls Metro |
2160 |
69 |
-97% |
|
Bus Stops |
4,451 |
4,656 |
5% |
|
Buses |
56 |
n/a |
n/a |
|
Transit Centers |
2537 |
680 |
-73% |
|
Percentage of Total Calls That Are Class A |
1% |
2% |
|
|
Percentage of Total Calls That Are Proactive |
67% |
28% |
|
|
Percentage of Total Calls That Are Reactive |
33% |
16% |
Data Insights from Quarterly Report
- Monthly safety calls decreased 23%.
- Vandalism and fire accounted for 57% of total Class A (most serious) calls.
- The number of Class A incidents increased by five, with more urgent calls accounting for about 1-2% of total incidents.
- Per 100,000 passenger boardings, there is an average of four Class A incidents.
- A 9% increase in total calls by APD reflects the transition to their TSOs as ABQ RIDE’s primary safety partner.
- A 97% decrease in Metro Security calls demonstrates the shift from Metro Security as primary safety partner to APD’s TSO team.
- 5% increase in safety calls at bus stops is due to increased TSO staffing and expanded Mobile Unit presence, leading to more incidents being identified and addressed.
“A key part of improving safety is having good data. Our team is committed to better data and transparency,” said Transit Deputy Director Bobby Sisneros. “This latest report shows that our safety efforts are working, and we look forward to continuing that momentum.”
The next step in implementing the ABQ Long-Range Transit Security Plan is to continue adding TSOs. In addition, the new data collection and reporting method and a new internal safety division are planned for this year.
To learn more about ABQ RIDE’s current actions to keep the public safe including its long-term planning and the TSO program, or to view past safety reports, please visit ABQRIDE.com.
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ABQ RIDE’s mission is to provide the community with clean, safe, and reliable transportation.