Transit Safety Headed in the Right Direction
Quarterly report reaffirms commitment to security and data transparency.
May 18, 2026
ALBUQUERQUE – City transit is en route to improved public safety.
Embedded in its mission statement, safety is ABQ RIDE’s top priority. As such, the department is continuing to roll out the ABQ Long-Range Transit Security Plan to improve safety data collection and reporting.
ABQ RIDE is releasing insights from its eighth quarterly security report to City Council containing data from safety partners. Reporting started in spring of 2024 following the launch of the transit safety officer (TSO) program.
“In the last few years ABQ RIDE has become much safer,” said Transit Director Leslie Keener. “We went from no safety program or data to having a dedicated team of TSOs through the police department and working closely with Albuquerque Community Safety (ACS), the fire department, and contracted security. As we continue to improve our data collection and reporting, we hope to show how it’s reduced incidents, especially the more serious ones. We’re not just saying it’s safer out there – look at the numbers!”
|
Quarterly Security Report Insights From Q3 FY25 (Jan, Feb, March 2026)
|
|||
|
Data
|
Q3 FY 25
|
Q3 FY 26
|
% Change from Q3 FY25 to Q3 FY26
|
|
Average Monthly Calls
|
2,374
|
1,871
|
-21%
|
|
Average Monthly Class A Calls
|
44
|
27
|
-39%
|
|
Average Monthly Reactive Calls
|
408
|
275
|
-33%
|
|
Average Monthly Proactive Calls
|
1,966
|
1,596
|
-19%
|
|
Total Class A Calls
|
132
|
82
|
-38%
|
|
Total Reactive Calls
|
1,225
|
824
|
-33%
|
|
Total Proactive Calls
|
5,898
|
4,789
|
-19%
|
|
Total Security Calls
|
7,123
|
5,613
|
-21%
|
|
Total Number of Passenger Boardings
|
1,775,837
|
1,925,220
|
8%
|
|
Class A per 100,000 Passenger Boardings
|
7.40
|
4.30
|
-42%
|
|
Total Calls APD
|
5,001
|
5,327
|
7%
|
|
Total Calls ACS
|
84
|
169
|
101%
|
|
Total Calls Metro
|
2,038
|
117
|
-94%
|
|
Bus Stops
|
4,451
|
4,816
|
8%
|
|
Transit Centers
|
2,491
|
680
|
-73%
|
|
Percentage of Total Calls That Are Class A
|
2%
|
2%
|
n/a
|
|
Percentage of Total Calls That Are Proactive
|
83%
|
85%
|
n/a |
|
Percentage of Total Calls That Are Reactive
|
17%
|
15%
|
n/a |
Data Insights From Quarterly Report
- 21% decrease in safety calls due to fewer incidents.
- Class A (more serious) calls reflect around 1-2% of total calls.
- The most frequent Class A incidents were vandalism and fire, accounting for 68% of Class A calls.
- Class A incidents decreased by 39% in Q3 FY26 compared to Q3 FY25.
- Per 100,000 passenger boardings, there is an average of four Class A incidents.
- 7% increase in APD calls reflects the transition to APD TSOs as ABQ RIDE’s primary safety partner.
- ACS responses doubled with a 101% increase.
“A key to upping safety is having good data,” said Transit Deputy Director Bobby Sisneros. “Our results will continue to improve as we fill positions such as a safety manager to oversee our transit safety program and a data specialist to fully implement reporting and collection practices.”
The next steps in the ABQ Long-Range Transit Security Plan include adding TSOs, improving data, and launching the new internal safety division.
To learn more about ABQ RIDE’s current actions to keep the public safe such as its long-term planning and the TSO program, or to view past safety reports, please visit ABQRIDE.com.
###
ABQ RIDE’s mission is to provide the community with clean, safe, and reliable transportation.