Sun Van Scheduling Software Down Until Further Notice

Phone scheduling available for Sun Van riders until software issues are fixed

Tuesday, January 17, 2023

ALBUQUERQUE – The software system used by ABQ RIDE to schedule Sun Van trips is experiencing technical difficulties, halting digital bookings for the department’s paratransit service.

Until further notice, Sun Van users are asked to contact ABQ RIDE Customer Service at (505)243-RIDE(7433) no later than 1.5 hours before their desired ride time to schedule the ride manually. ABQ RIDE Customer Service can be reached from 8:00 a.m. – 5:00 p.m. daily.

“We understand the frustration and inconvenience this places on our Sun Van riders and are working as quickly as we can to fully restore the software to its original capabilities,” said Transit Director Leslie Keener. “We ask anyone who calls to schedule a ride to please be kind and patient with our Customer Service Representatives who are working diligently to assist as many customers as possible with the resources we currently have available.”

ABQ RIDE will update the public as soon as new information becomes available. If you have questions or would like to learn more about our services, please visit abqride.com