Transit Safety Officer standing in front of ART Platform at the Alvarado Transportation Center.

Safety in Numbers

Quarterly report outlines transit system progress.

August 18, 2026

ALBUQUERQUE – With more riders on buses, ABQ RIDE saw a slight increase in safety incidents for the quarter and an overall improvement in transit safety as fiscal year 2026 closes.

Quarterly reports began in spring of 2024 following introduction of the transit safety officer (TSO) program. Since then, ABQ RIDE launched its long-range security plan, centralized its safety team with APD and has continued growing the TSO program. The latest report closes the fiscal year and shows safety numbers for April, May, and June.

“Better data is helping us keep people safer,” said Transit Director Leslie Keener. “While numbers were slightly up this quarter, they are down as a whole thanks to our new strategies. We’ll continue rolling forward with our long-range plan, so the bus will only get better from here.”

Quarterly Security Report Insights From Q4 FY26 (April, May, June 2026)
Data	Q4 FY 25	Q4 FY 26	% Change from Q4 FY25 to Q4 FY26
Average Monthly Calls	1,380	1,721	25%
Average Monthly Class A Calls	17	18	6%
Average Monthly Reactive Calls	235	236	0%
Average Monthly Proactive Calls	1,145	1,485	30%
Total Class A Calls	50	61	22%
Total Reactive Calls	706	708	0%
Total Proactive Calls	3,435	4,456	33%
Total Security Calls	4,141	5,164	25%
Total Number of Passenger Boardings	1,925,325	2,038,814	6%
Class A per 100,000 Passenger Boardings	3	3	0%
Total Calls APD	3,403	4,852	43%
Total Calls ACS	159	269	69%
Total Calls Metro	579	43	-93%
Bus Stops	3,314	4,437	34%
Transit Centers	792	684	-14%
Percentage of Class A Calls	1%	1%
Percentage of Proactive Calls	83%	86%
Percentage of Reactive Calls	17%	14%

Data Insights From Quarterly Report

Call volume increased 25% following 6% increase in ridership and 30% increase in proactive calls. Proactive calls comprise 86% of call volume.
Eleven more Class A incidents than the previous Q; 44% of Class A calls were vandalism and fire.
APD call volume increased 43%, aligning with growth of TSO team.
Call volume decreased for Metro Security by 93% as ABQ RIDE continues transition to APD as its primary safety team.
Reports increased 34% at bus stops and decreased 14% at transit centers, attributable to 24/7 patrol of Alvarado Transportation Center and increased TSO presence citywide.

Fiscal Year 2026 Insights
Data	FY 25	FY 26	% Change
Total Calls	23,210	21,202	-9%
Total Proactive Calls	17,630	18,113	3%
Total Reactive Calls	5,580	3,089	-45%
Total Class A Calls	352	293	-17%
Total Metro Calls	7,665	376	-95%
Total APD Calls	15,039	20,170	34%
Percentage of Calls Class A	2%	1%
Total Ridership	7,749,401	8,023,775	4%
Class A Per 100,000 Rides	5	4	-20%

Annual Data Insights

Less than 1% of bus rides resulting in serious or Class A incidents; 17% reduction in Class A incidents.
Total proactive calls up 2.7%, demonstrating move toward incident prevention and de-escalation.
A 9% decrease in call volume following 45% decline in reactive calls.
APD calls up 34% after increase in staffing and coverage by TSOs as primary safety partner.
Decrease of 95% in Metro calls due to phasing out of Metro Security as safety team is centralized to APD.
A 4% increase in public transit ridership.

“Our safety teams focus on not allowing issues to board the bus,” said APD Deputy Commander Todd Mock.“And strategically placing mobile officer units in transit corridors throughout the city is resulting in faster response times, which should continue to improve as we grow the TSO team.”

The next step in implementing transit’s security plan is to continue adding TSOs, improving data collection and reporting, and implementing the new internal safety division this summer.

To learn more about ABQ RIDE’s current actions to keep the public safe including its long-term planning and the TSO program, or to view past safety reports, please visit ABQRIDE.com.

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ABQ RIDE’s mission is to provide the community with clean, safe, and reliable transportation.