RecTrac Help

Help for using RecTrac, the membership registration system for the City of Albuquerque.

General Questions

What is CABQ Play?

CABQ Play is the platform the City of Albuquerque uses to register and pay online for many events, programs, lessons, classes, and rentals. You will also find links to more information about City Youth programs and events in the "Youth" section.

How do I register and pay for items?

  1. Go to play.cabq.gov.
  2. Create an account, called a household.
  3. After creating a household, you are able to purchase, reserve, or register for any item(s) by adding it to your cart.
  4. Finally, proceed to check out to receive confirmation of registration or payment.

Who can help me? How can I get help creating my account, updating my account, resetting my password, or registering?

The City of Albuquerque has a few different avenues for assistance. Please do not create a duplicate account/household to log in.

  • Call our Community Contact Center by dialing 311 or 505-768-2000. They will be able to assist you with password reset, retrieving usernames, and updating email addresses.
  • For help in person or assistance with more complex issues, you are welcome to stop by any of the facilities listed here during business hours.
  • If you forgot your password, enter your email address here to receive a password reset email.
  • For any other questions, please use the contact form.

How can I fix my login information? It says that I am already in the system, my email is associated with more than one account, or I am unable to register.

Please call us at 505-768-2000 to update your login information, even if you have never created an account. You are also welcome to stop by any of the facilities listed here to get help in person. Please do not create a duplicate account/household to login.

How do I create a household?

When you create a household, you will enter important information about yourself and other members who resides at your address. This way, you will use one account to register anyone in your household. You will need to create a household before you can checkout items in your cart. To create a new household:

  1. Click SIGN IN/REGISTER
  2. Fill in the required information. Please choose a username and password you will remember. Accurate birthday information for each member is important for age restrictions on some events, programs, and lessons. Please ensure you do not add an extra space after entering your zip code.
  3. Click Add New Household/ Family Member and fill in the required information for each member of the household you would like to register.
  4. Click Add New Emergency Contact and fill in the required information for each emergency contact of the household.
  5. Click Save.

How do I update my household to add a family member and/or emergency contact?

To updated an existing household:

  1. Log in to your account.
  2. Click My Account and select Household & Member.
  3. Finally click Add New Member and/or Add New Contact and fill in the required information. Accurate birthday information for each member is important for age restrictions on some events, programs, and lessons.

Why is date of birth required when setting up my household or adding household members?

Many programs on CABQ Play are categorized by age. For example, youth swimming lessons or adult softball leagues. By providing accurate birthdays during your household creation, you can register without issues.

The system says that my child is not old enough for the class. How do I update their date of birth in my household?

Please contact the program directly if you have incorrectly entered a birthday. You may be asked to verify age with documentation prior to the start of a program. To see locations and respective programs, click here.

Why am I getting an invalid zip code error?

During checkout credit card processing, you may receive an error regarding your zip code, even though you are sure it is the correct number. You must verify the zip code in your account is correct and doesn’t contain an extra space after the last number.

  1. Log in to your account.
  2. Click My Account then click Update household and member.
  3. Retype your five-digit zip code, making sure there is no space after the fifth digit, and click Save.
  4. Log out of your account by clicking Logout and completely close your web browser to finalize the account update.
  5. You can now log in and continue with your transaction.

How do I cancel or transfer my activity registration?

Please contact the program directly to cancel or change your activity registration. To see locations and respective programs, click here.

I have another question.

For all other questions, please use the contact form.

Aquatics/Pool Specific Questions

I signed up for the wrong session, pod, or time of day. How can I change that?

Please contact the program directly to cancel or change your activity registration. To see locations and respective programs, click here.

The class says that it is full online. How can I register or get placed on a waiting list?

Please contact the program directly to check for additional class openings. To see locations and respective programs, click here.

How do I know which pod my child needs?

Please visit our swimming lessons page for more info on swim lesson details.

For all other questions, please use the contact form.