Office of Consumer Protection
The goals of the Office of Consumer Protection are to:
- Help you protect yourself from unfair and deceptive business practices
- Share information so that you can “know your rights” and can make informed choices
- Expand city services to help consumers who have been harmed by an unfair or deceptive business transaction
- Enact city regulations to strengthen protections for consumers
- Take action against businesses that violate the law and take advantage of consumers
- Connect you to information on how to avoid scams and take action if you have lost money or had your identity or personal information stolen
Learn more about this initiative.
Tax Preparation and Consumer Rights Ordinance
New This Year!
The City of Albuquerque’s Tax Preparer and Consumer Rights Ordinance went into effect on February 15, 2021.
In adopting this Ordinance, the City Council found that it was in the public interest to:
- Require that tax preparers disclose key information to potential taxpayers, such as qualifications, experience and estimated costs of services;
- Ensure that taxpayers receive competent and ethical tax preparation services; and
- Provide taxpayers, who are living in or doing business in Albuquerque, ways to address unfair or deceptive tax preparer practices, if they occur.
See more information on tax preparer obligations and tax payer's rights.
Scams and Fraud Information
Understanding Scams and Recent Alerts
Knowing and learning about possible scams is a good first step toward preventing them and could help you avoid falling for one.
Learn about different types of scams and see fraud alerts in our community
Understand how to avoid scams and what to look for
What You Can Do
Scammers can be very convincing and losing money or property to scams and frauds can be devastating.
Rental Assistance, Tenant's Rights and Homeowner Mortgage Relief
Rental Assistance and Tenant's Rights
Ongoing rental and utility assistance is available in Albuquerque and there are steps you can take to protect yourself if unable to pay rent.
Learn more about assistance for tenants and how to protect yourself
See Tenant's Rights information in other languages
Homeowner Mortgage Relief
Most homeowners can temporarily pause or reduce their mortgage payments if struggling financially.
See resources, options and mortgage help available for homeowners
Solar Awareness
Thinking of Solar for Your Home?
Home solar offers many benefits, but not all options are the same. Be aware of your rights and obligations under each option.
Learn about the differences between home solar contracts before you sign anything