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Help with Housing or Services

Graphic with a house and an arrow that says coordinated entry

If you or someone you know is experiencing homelessness or at risk of homelessness and needs housing support, this page will help guide you to the right place. The Coordinated Entry system helps connect people to housing and services based on their needs and eligibility.

How to Get Started

To access housing assistance through the Coordinated Entry system, you must complete an in-person assessment at a local Access Point. This assessment helps determine your housing needs and placement on the Coordinated Entry list.

Local Access Points (for Coordinated Entry Assessment)

You can go in person to any of the following locations during operating hours:

Adults (individuals without children):
Health Care for the Homeless

1217 1st St NW
Mon through Fri, 8:00 am to 4:30 pm
505-242-4644

Families with Children:
Heading Home – Family Housing Navigation Center

Mon through Fri, 8:00 am to 5:00 pm
505-344-2323

Youth (Ages 18–24):
Youth Development Inc. (YDI)

6301 Central Ave NW, Suite A
Call for hours: 505-352-3469

Additional Resources and Numbers

  • Hopeworks: 505-242-4399
  • First Nations: 505-262-4281
  • Albuquerque Healthcare for the Homeless: 505-766-5197 
  • The VA: 800-827-1000
  • Goodwill: 505-881-6612
  • Veteran Integration Center: 505-296-0800
  • Barrett Foundation: 505-246-9244
  • Good Shepherd: 505-243-2527
  • Joy Junction: 505-877-6967
  • Family Housing Navigation Center (FHNC): 505-344-2323
  • Gateway West Shelter: 505-265-3717
  • Albuquerque Opportunity Center (AOC): 505-344-2323
  • Heading Home Street Connect: 505-344-2323
  • Albuquerque Community Safety (ACS): 311
  • APS Mckinney Vento Program: 505-256-8239

What to Expect

  • You’ll be asked basic questions about your housing situation, health, and safety needs.
  • Assessments usually take 30–60 minutes.
  • You do not need documents to complete an assessment, but bringing any form of ID is helpful.
  • Your information will be added to the Coordinated Entry list, and you will be contacted when housing options become available.

Coordinated Entry Explained

Coordinated Entry is not a guarantee of immediate housing. It is a system to match people with available housing and services based on need and priority. Wait times vary depending on funding and availability.

Other Services and Resources

Find a comprehensive list of services throughout our City. 

Frequently Asked Questions (FAQ):

How long does it take to get housing?
Wait times depend on availability. Not everyone assessed will be immediately matched to housing.

Can I call someone to check my status?
Once assessed, you may follow up at your access point. There is no active call-in helpline at this time.

Is Coordinated Entry open to everyone?
Yes, but placement is based on vulnerability and resources. Youth, families, and veterans may have specific programs available.

Need Help Now?

Call 311 or visit one of the access points above. If this is an emergency, call 911 or reach out to Albuquerque Community Safety through 311 for a non-police response.