Consumer Protection

Consumer Protection FAQ

Is my citation legitimate?

The City of Albuquerque’s Automated Speed Enforcement (ASE) Program is managed by the Department of Municipal Development (DMD) Engineering Division with coordination between the City of Albuquerque DMD Parking Division, the Office of the City Clerk, the Albuquerque Police Department (APD), and our camera vendor.

An APD Officer reviews and approves all citations issued through the ASE program. The Office of the City Clerk manages hearings and payment plans. The DMD Parking Division accepts in-person citation payments. The Engineering Division manages the overall program, coordination, assisting people who have received ASE citations, and maintaining the database and verification process for people completing community service instead of payment. The ASE vendor, hired by the City, is responsible for setting up and maintaining ASE cameras, mailing citations, and tracking citation payments.

Please view our example citation to compare against your violation. 

Please note that the citation will be issued through the City’s ASE vendor, who is authorized to use the City of Albuquerque Seal from their mailing address. Please note the City’s ASE vendor is not based locally in Albuquerque but in Orlando, FL (for citations beginning with “102400000”) and Baltimore, MD (for citations beginning with “ABQ”).

Your citation will provide information on the Ordinances and Regulations under which this program operates, information on the date, time, location, and vehicle recorded in the infraction, three (3) pictures of your vehicle, and information on the APD Officer who reviewed and approved the ASE the citation.

At the bottom of the citation, you will find information on how to resolve the fine assessed to this vehicle.

Instructions for ASE Citations beginning with “102400000:”

Payment of the fines by mail and online go through the City’s ASE vendor. Please go to https://zerofatality.com or call 1-866-247-8157. You will need to use the PIN/Password information located at the top and bottom of the citation to pay online or by phone.

Instructions for ASE Citations beginning with “ABQ:”

Payment of the fines by mail and online go through the City’s ASE vendor. Please go to  usview.cite-web.com or call 1-844-652-0888. You will need to use the PIN/Password information located at the top and bottom of the citation to pay online or by phone.

If people who receive a violation wish to avoid processing fees, payments may also be processed in person at City Hall. In-person payments must be made by cash, cashier’s check, or money order. Payments by mail must be made by check or money order.

You have alternative options for resolving your fine. You may request a hearing, request community service, or request a payment plan. Please follow the instructions online or by phone with the issuer of the citation to select your preferred resolution option. Please click on the following links if you would like the forms to request a hearing, request a payment plan, or to nominate a new driver within 30 days of the citation issuance date. The Department of Municipal Development is happy to help if you need assistance signing up for community service or logging your hours. Community service hours must be completed within 90 days of the citation issuance date. Please follow all directions on the firm to ensure it si submitted to the correct party.

If you have any questions or need assistance, please contact:

Nick Vottero, ASE Program Manager
505-768-3842
[email protected]