Lifesaving Support Provided to Young Man in Crisis

ALBUQUERQUE – Struggling with mental health issues, work-related stress, and personal challenges, a young man was contemplating suicide. In a remote area of the Albuquerque foothills, the man had recently found himself at a breaking point, feeling lost and without hope; and was actually standing atop the massive boulder when he made the decision to call the 988 Suicide & Crisis Lifeline. A crisis counselor stayed on the line with him until Albuquerque Community Safety (ACS) was contacted for further assistance.

When ACS Responders arrived, they provided immediate intervention, offering him a safe space to talk, and emotional reassurance. They addressed his emotional pain by reminding him that he was not alone in his struggle.

Through their interaction, they learned he was in his early twenties, living with his grandparents, and struggling with both work and his mental health. Without strong family support, he felt isolated and overwhelmed. On top of that, he was navigating relationship challenges with his partner, further adding to his emotional distress.

“It’s okay to not be okay-- our goal is always to listen, offer support, and help people connect to the resources they need,” said ACS Behavioral Health Responder, Misty Montaño. “It’s a team effort, and we’re here for those who are struggling, no matter where they are.”

Despite his initial feelings of despair, the team’s empathetic approach and patient conversations led to him agreeing to seek help. He was transported to Presbyterian Kaseman Hospital, where he was triaged and provided with additional resources for his mental health journey.

“Our Community Safety responders continue providing critical assistance in times of crisis, offering hope and connections to resources,” said Mayor Tim Keller. “With mental health challenges, it’s important to remind people that reaching out for help is a sign of strength and that support is always available.”