Albuquerque Community Safety Helps Family Move from Condemned Apartment to a New Start

After facing unsafe living conditions and the looming threat of homelessness, an Albuquerque woman and her two adult children with disabilities have found stability and hope thanks to the compassionate support of Albuquerque Community Safety (ACS).

Danielle, 56, had been living at a southeast apartment complex recently condemned by the City following a police raid that uncovered fentanyl and firearms in a neighboring unit. The raid led to the discovery of widespread unlivable conditions at the property. The building was soon boarded up and tenants were asked to vacate. Danielle and her adult sons Aron and Andrew, both disabled, were scrambling for options.

After calling 311 in search of resources, the dispatcher referred them to ACS. When Behavioral Health Responders arrived, they found Danielle overwhelmed - struggling with bills, suicidal ideation, and the fear of what would happen to her children. It was clear the family needed specialized assistance and they were connected to ACS Navigator Angela Tello for help.

Angela provided hands-on assistance by accompanying Danielle to apartment tours and advocating on her behalf, helping her obtain Social Security documentation, and worked with the UNMH Street Medicine Team to designate the family’s dog as an emotional support animal (ESA).

Ultimately, with financial assistance from Street Connect (Heading Home), Danielle was able to secure a new apartment in northeast Albuquerque, with the first and last month’s rent and deposit in advance. The family now lives in a safe, supportive community with bike trails and room for their ESA dog to roam.

“We were naïve and we let people take advantage of us—I was clueless and depressed,” said Danielle Conte. “ACS saved my life.”

“ACS is about meeting people where they are and making sure no one falls through the cracks,” said Mayor Tim Keller. “Danielle’s story shows how a compassionate, coordinated response can truly change lives.”

“Danielle was doing everything she could to protect her family,” said Angela Tello. “She just needed someone to listen, advocate, and help her navigate the system. Once she felt heard, trust was built and that changed everything.”

Danielle and her family now live in a healthier environment with access to bike trails and supportive neighbors—moving forward with stability after a difficult chapter.