ACS transported 4,311 people to care in 2025
People in crisis taken to hospitals, shelters, and support services
ALBUQUERQUE- The Albuquerque Community Safety Department transported 4,311 people in crisis to critical services across the city last year.
ACS helped transport an additional 30% people in 2025, when compared to the previous year. These transports helped residents access medical care, mental and behavioral health services, detox and substance use treatment programs, emergency shelter, and other essential community resources.
“Our team works every day to ensure that every person in need is met with care and compassion,” said ACS Director Jodie Esquibel. “I am incredibly proud of our responders, who show up each day with professionalism, empathy, and a deep commitment to this community.”
The momentum has continued into the new year. In 2026, ACS has already transported 841 individuals to care and services to date. This demonstrates the ongoing need for compassionate, alternative response and the continued effectiveness of ACS teams.
Responding to 911 and 311 calls related to mental and behavioral health, homelessness, and substance use, ACS responders provide trauma-informed, community centered care to support vulnerable residents. Each team carefully assesses the situation, identifies immediate needs, and works to build trust. This approach encourages individuals to voluntarily accept transportation to services that can provide care and stability.
When ACS staff respond to calls, they often take people directly to appropriate, service-based care settings. Destinations are determined by need and include providers and hospitals offering mental and behavioral health care, stabilization, substance use treatment, shelter, and trusted community-based support, ensuring each transport is a direct connection to critical resources.