ACS Emergency Overnight Shelter Transportation Reaches Record Number of Individuals in December
Through compassionate and caring response, ACS safely transported more than 1,230 of Albuquerque’s most vulnerable residents to shelter in December
ALBUQUERQUE - As winter cold settles in across Albuquerque, Albuquerque Community Safety (ACS) is on the streets every night ensuring that people experiencing homelessness are not left to endure dangerous temperatures alone. Through its Emergency Overnight Shelter Transportation hotline, ACS is providing a direct, connection from the cold to warmth, safety, and care.
Since relaunching on November 1, 2025, the ACS Emergency Overnight Shelter Transportation Service continues to be a critical winter resource. In addition to responding to hotline calls, ACS teams are actively on the streets overnight conducting proactive outreach. ACS personnel are meeting people where they are during extreme cold and providing immediate transportation away from dangerous weather conditions and into shelter.
“Making sure people have a warm, secure place to sleep during cold nights is a top priority,” said Mayor Tim Keller. “By directly connecting individuals to shelter, ACS is providing a vital service that protects lives when the weather becomes dangerous.”
In December, ACS transported more than 1,230 individuals to local shelters—the highest monthly total to date—representing a 136% increase from November 2025 and a 92% increase compared to December 2024— reflecting both a growing need and an intensified response.
ACS Emergency Overnight Shelter Transportation operates every night from 8 p.m. to 7 a.m. and will continue through March 2026. Individuals in need of overnight shelter can call the ACS hotline at 505-651-5515, where responders will coordinate transportation to an available shelter.
“This is more than transportation, it’s about dignity, safety, and care,” said ACS Deputy Director of Field Operations, Walter Adams. “Our teams are out overnight to make sure people aren’t left to face extreme cold on their own and can reach a warm, safe place when they need it most.”
ACS works closely with local shelter partners to ensure every individual is safely received. As winter conditions continue, ACS remains fully operational and committed to helping Albuquerque’s most vulnerable residents.
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About Albuquerque Community Safety: ACS is the City of Albuquerque’s third branch of public safety. Responders take calls for service involving behavioral health, substance use, and other non-criminal and non-medical issues. Request an ACS Responder by calling 911 for emergencies and 311 for non-emergencies.