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Health Care Providers Warn of COVID-19 Hotline Scams

Scammers asking for personal information like social security and date of birth, telling callers they must have that information in order to release COVID-19 testing results.

Representatives from UNM Health, Presbyterian and Lovelace Health System issued the following statement today warning about scams related to the COVID-19 Hotline:

“Please be aware there are several phishing scams where the caller impersonates a representative from the COVID-19 Hotline or other medical entity. The scammer is asking for personal information like social security and date of birth, telling callers they must have that information in order to release COVID-19 testing results.

Representatives from UNM Health, Presbyterian and Lovelace Health System want to remind the public that we will never ask for your social security numbers. Any confirmation of a positive COVID-19 swab test will be made by the clinic where you were seen or the New Mexico Department of Health.”

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The City is closely monitoring the COVID-19 situation. At this time, all updates to City services are listed at: https://www.cabq.gov/news/coronavirus-impacts-on-city-services.

Emergencies challenge the delivery and management of emergency public information, warning and emergency protective action notifications. The Albuquerque Joint Information Center (JIC) functions as a coordinated Albuquerque Metro Area public information system that will gather and analyze data related to the novel coronavirus (COVID-19) outbreak in New Mexico and serve as a source of accurate and comprehensive information. To send information or request information, email [email protected].