City Updates Facilities and Services under State’s New Public Health Order

Implementing latest changes to limit spread of COVID-19

Nov. 14, 2020

The City of Albuquerque is preparing to implement the latest changes to the State’s Public Health Order that will take effect on Monday, November 16.

Throughout this round of closings and adjustments, the City will remain focused on ensuring continuity in essential services for the most vulnerable, supporting working families who don’t have the luxury of staying home, and working to keep local businesses afloat.

Beginning Monday, the following changes to City facilities and services will be implemented:

311 Community Contact Center

  • Open regular hours. Report issues anytime with the OneABQ app.

Albuquerque Police Department

  • The APD Records Office is closed for walk-in requests. Submit a police report to (505) 768-2020 or [email protected]. APD Records personnel are available 8 a.m. to 4:30 p.m.
  • APD is encouraging the public to use online reporting during the next two weeks as a result of the state’s Public Health Order. APD’s substations will be closed to the public during this period of heightened restrictions. The public can submit police reports online.

Animal Welfare

  • The Animal Welfare Department will be shifting to appointment-only adoptions in an effort to continue with its mission to save animal lives and also comply with social distancing recommendations. Anyone wanting to adopt a pet is asked to visit to see available pets and to call 311 to schedule an adoption appointment.
  • AWD is only accepting emergency intake of stray animals, meaning animals in need of medical treatment because they are sick or injured and animals that may pose a risk to public safety. The intake desk will be open for emergency intake of stray animals from 8 a.m. to 6 p.m. every day of the week. Animal Protection Officers will continue operations to address public safety concerns.
  • The Everyday Adoption Center and Lucky Paws Adoption Center are closed.

City Hall and City Clerk

Cultural Services

  • All Albuquerque BioPark facilities are closed.
  • Indoor cultural facilities, including the Albuquerque Museum, Explora, Balloon Museum, Casa San Ysidro, the South Broadway Cultural Center, and the KiMo Theatre, are closed.
  • All Albuquerque & Bernalillo County Libraries are closed. Dates for holds, checked out items, and library cards have been extended for the duration.
  • Anyone who purchased tickets for closed facilities will receive a refund.

Department of Municipal Development

Economic Development, Film, & Small Business Offices

  • Closed to the public for in person service but can be reached by calling (505) 768-3270.

Family & Community Services

  • Community centers are closed to the general public, except for ongoing emergency childcare programs for essential workers.
  • Health and Social Service Centers are open to provide critical services.
  • The Westside Emergency Housing Center and the City’s 4 Health and Social Service Centers remain open.

Parks & Recreation

  • The following facilities are closed: Balloon Fiesta Park, the BMX Park, City pools, Esperanza Bicycle Safety Education Center, softball fields, City-owned Little League fields, golf courses, the Golf and Event Center, the Shooting Range Park, skate parks, and tennis and pickleball courts.
  • The Open Space Visitor Center is closed to the public. All scheduled events are canceled through at least November 30th.


  • Plaza del Sol is currently closed to the public. Permitting services continue via telephone/email, and inspections and field work will still be performed. A drop box outside the building is set up for applicants needing to turn in any paperwork that cannot be electronically submitted. For these types of issues, staff will pick up and review submissions left in the drop box and then arrange for a time for applicants to pick up any permits or paperwork.

Senior Affairs

  • Senior Centers remain closed to the public except for ongoing grab & go meal sites.

Solid Waste

  • City Solid Waste Management Convenience Centers are open.
  • All collection operations are operating as usual.


All ABQ RIDE and Sun Van service will shift to a Saturday-style schedule in the near future, with advance notice to the public.