Animal Welfare Department Updates Intake Policies under Recent Public Health Order

Revised policies allow for non-emergency intakes by appointment

May 5, 2020

The City of Albuquerque Animal Welfare Department (AWD) has revised its non-emergency pet intake policies as allowed under the updated public health order issued last week.

AWD will now expand hours for appointments for non-emergency stray or owner surrender of animals to the following:

  • Eastside Shelter: Monday, Tuesday and Thursday between 10 a.m. and 3 p.m.
  • Westside Shelter: Monday, Wednesday and Friday between 10 a.m. and 3 p.m.

AWD will still accept emergency intake of stray animals, meaning animals in need of medical treatment because they are sick or injured and animals that may pose a risk to public safety, between 8 a.m. to 6 p.m. every day of the week. Appointments can be scheduled by calling 311.

AWD is continuing appointment-only adoptions in an effort to continue with its mission to save animal lives and also comply with social distancing recommendations. Lucky Paws and the Everyday Adoption Center satellite locations will remain closed during this time. All adoptions will take place at AWD’s Eastside and Westside facilities.

Please visit to see available pets and then call 311 to schedule an adoption. To sign up as foster home please email [email protected].