Homeless Services

The Family and Community Services Department is a key player in the City's effort to end homelessness. Our services include prevention, outreach, shelter and housing programs and supportive services.

Homelessness Assistance

Homelessness is a harsh reality in Albuquerque and we’ve outlined a multifaceted approach including emergency shelter, transitional housing, and more. In collaboration with our community partners, we’re addressing immediate needs while working to build the city’s first centrally-located, 24/7, year-round homeless shelter. See the services we offer to support people experiencing homelessness.

What We Are Doing

We are increasing emergency shelter options and adding transitional housing because housing is key. Housing allows folks to focus on other needs like finding employment, obtaining quality childcare, and taking care of physical and mental health.

Under Mayor Keller’s leadership, the City, along with community partners, has strengthened the overall system of care for people who are unhoused. The City, in collaboration with community partners has:

  • Coordinated street outreach to people living in public spaces
  • Converted the Westside Emergency Housing Center to a year-round shelter, doubling the number of year-round shelter beds available 
  • Increased annual investment in supportive housing by 44% since FY18
  • Invested $10 million in the Workforce Housing Trust Fund to create new, high quality housing for lower and moderate-income Albuquerque residents
  • Launched a new $21.4 million emergency rental assistance program to keep people housed who are in danger of being evicted. Learn more at

Most recently, the City has acquired the Gibson Medical Center, which already serves as a health hub with existing tenants providing services. Plans to create a Gateway Center will add health resources for the community along with services for the unhoused, including centrally located shelter beds and supports to connect people with housing. Learn more

Key Documents

Find information on the homelessness in Albuquerque:

Stay Informed

Sign up to receive our Homeless Solutions newsletter. You will get stories from people with lived experience and updates on efforts to address homelessness in Albuquerque. 

Gateway Center

Learn More Here

Homelessness Framework 

View the Framework Document


What You Can Do

Donate to the OneABQ Housing Fund

Homeless Crisis Response Mayor Tim Keller is addressing homelessness with a comprehensive approach.  The City of Albuquerque is working with our nonprofit and government partners on initiatives in the following areas:  Prevention and Diversion Prevention assistance preserves current housing situations through programs like eviction prevention 	Diversion prevents homelessness by identifying alternative housing  Coordinated Entry Coordinated entry is a process designed to identify, assess, refer and connect people in crisis to housing and assistance  Outreach Outreach workers connect to those in need of services and work with other programs to move people into the right level of housing assistance  Emergency Shelter and Interim Housing Emergency shelter and interim housing provide a place to stay for people in crisis.  These are low-to no-barrier interventions that align with the systems larger goals.  Permanent Housing As people enter the social service system through outreach and emergency shelter, we must build an exit strategy out of homelessness with permanent housing programs like supportive housing vouchers  Mitigating the Impact of Homelessness on the Community 	While the goal is to help people obtain housing, we must also address the impact on neighborhoods, parks and businesses when people are living in public places

Homeless Service Categories

The following homeless services are funded by the City of Albuquerque, HUD's Continuum of Care grants, Emergency Shelter Grants, and other grants administered by the City of Albuquerque.

Emergency Shelters

Short-term, immediate assistance for the homeless

Transitional Housing

Transitional housing assistance designed to transition from homelessness to permanent housing

Permanent Supportive Housing

Permanent Housing for homeless individuals dealing with chronic mental illness or substance abuse issues


Childcare services for homeless families

Childcare Information

Employment Services

Employment services and job placement for homeless persons

Employment Services Information

Eviction Prevention

Rental assistance and case management to prevent eviction and homelessness

Eviction Prevention Information

Health Care

Health care services for homeless individuals and families

Health Care Information


Meals provided for homeless individuals and families in need

Meals Information

More Information

Other Homeless Services Links

Albuquerque Heading Home Donations

If you would like to donate furniture, clothing etc., to Albuquerque Heading Home, please contact Chandler Smith-Stetson at 344-2323.

Learn more about Albuquerque Heading Home