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Homeless Services

The Family and Community Services Department is a key player in the City's effort to end homelessness. Our services include prevention, outreach, shelter and housing programs and supportive services.

Framework Document

View the Framework Document

 

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Homelessness Assistance

Homelessness is a harsh reality in Albuquerque and we’ve outlined a multifaceted approach including emergency shelter, transitional housing, and more. In collaboration with our community partners, we’re addressing immediate needs while working to build the city’s first centrally-located, 24/7, year-round homeless shelter.

We are increasing emergency shelter options and adding transitional housing because housing is key. Housing allows folks to focus on other needs like finding employment, obtaining quality childcare, and taking care of physical and mental health.

Stay Informed

Complete this form to stay up-to-date with stories from people with lived experience and useful information from the network of providers serving people without homes in our community.

What We Are Doing

Documents

What You Can Do

Homeless Crisis Response Mayor Tim Keller is addressing homelessness with a comprehensive approach. The City of Albuquerque is working with our nonprofit and government partners on initiatives in the following areas: Prevention and Diversion Prevention assistance preserves current housing situations through programs like eviction prevention Diversion prevents homelessness by identifying alternative housing Coordinated Entry Coordinated entry is a process designed to identify, assess, refer and connect people in crisis to housing and assistance Outreach Outreach workers connect to those in need of services and work with other programs to move people into the right level of housing assistance Emergency Shelter and Interim Housing Emergency shelter and interim housing provide a place to stay for people in crisis. These are low-to no-barrier interventions that align with the systems larger goals. Permanent Housing As people enter the social service system through outreach and emergency shelter, we must build an exit strategy out of homelessness with permanent housing programs like supportive housing vouchers Mitigating the Impact of Homelessness on the Community While the goal is to help people obtain housing, we must also address the impact on neighborhoods, parks and businesses when people are living in public places

Homeless Service Categories

The following homeless services are funded by the City of Albuquerque, HUD's Continuum of Care grants, Emergency Shelter Grants, and other grants administered by the City of Albuquerque.

Emergency Shelters

Short-term, immediate assistance for the homeless

Transitional Housing

Transitional housing assistance designed to transition from homelessness to permanent housing

Permanent Supportive Housing

Permanent Housing for homeless individuals dealing with chronic mental illness or substance abuse issues

Childcare

Childcare services for homeless families

Childcare Information

Employment Services

Employment services and job placement for homeless persons

Employment Services Information

Eviction Prevention

Rental assistance and case management to prevent eviction and homelessness

Eviction Prevention Information

Health Care

Health care services for homeless individuals and families

Health Care Information

Meals

Meals provided for homeless individuals and families in need

Meals Information

Motel Vouchers

Temporary vouchers for homeless individuals with immediate medical issues and families with children, where emergency shelters cannot accommodate them

Motel Vouchers Information

More Information

Other Homeless Services Links

Albuquerque Heading Home Donations

If you would like to donate furniture, clothing etc., to Albuquerque Heading Home, please contact Chandler Smith-Stetson at 344-2323.

Learn more about Albuquerque Heading Home

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EMERGENCIES

For emergencies, call 911 immediately.

For non-emergency police calls, call (505) 242-COPS

311 COMMUNITY CONTACT CENTER

The 311 Community Contact Center is a centralized call center for the City of Albuquerque. The 311 service is a single telephone number for all non-emergency City of Albuquerque inquiries and services.

Dial 311 or (505) 768-2000

[email protected]

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