City of Albuquerque Coronavirus FAQs
COVID-19 Information
NM Department of Health Website
Information for Seniors & High Risk Individuals
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Re-Opening Checklist for Food Establishments
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Cleaning & Disinfecting Guides
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CDC: Stop the Spread of Germs
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COVID-19 Information in Multiple Languages
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About the Coronavirus (COVID-19)
Novel coronavirus (COVID-19) is a new virus strain spreading from person-to-person. While most cases of illness are mild, health experts are concerned because this virus is fast spreading and has the potential to cause severe illness and death in some people.
What Should You Do
Call the NM Department of Health at (855) 600-3453 right away if you are experiencing these symptoms:
- Fever
- Cough
- Shortness of breath of difficulty breathing
- Chills
- Repeated shaking with chills
- Muscle pain
- Headache
- Sore throat
- New loss of taste or smell
- Fatigue
- Congestion or runny nose
- Nausea or vomiting
- Diarrhea
Seek immediate emergency medical care if you or a loved one are experiencing the following:
- Trouble breathing
- Persistent chest pain or pressure
- New confusion
- Inability to stay awake
- Blueish lips or face
COVID-19 Vaccine Information
The Federal Government has approved two COVID-19 vaccines for distribution with more on the horizon in 2021. Getting vaccinated is an important step to help keep you and your family safe and end the pandemic.
When will COVID-19 vaccines be available to the general public?
COVID-19 vaccines are being rolled out in a phased approach as supplies of vaccine are initially limited. Frontline healthcare workers, nursing home residents, certain essential workers, older adults, and people with certain underlying health conditions will receive the first sets of vaccinations.
Vaccines are anticipated to be widely available to the general public by mid-2021.
Where can I get a COVID-19 vaccine?
The State of New Mexico encourages anyone who would like to get a COVID-19 vaccine to preregister. Individuals will then be notified when it’s their time to get their vaccine. Preregister here.
As COVID-19 vaccines become available to the general public, check back to this webpage to help find a clinic near you.
Find more information on the COVID-19 vaccine here.
Non-Health & Social Services Related Information
For questions regarding the coronavirus that are non-health related and information on family support services, please call (833) 551-0518.
Mental Health Support
The New Mexico Crisis and Access Line is here to support individuals and communities during this time. Counselors are available and here to hear you 24/7 at (855) 662-7474. Learn more.
What are the symptoms?
People with COVID-19 report a wide range of symptoms including, fever, cough, trouble breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, fatigue, congestion or runny nose, nausea or vomiting, and diarrhea. These symptoms may appear 2 to 14 days after being exposed to the virus.
How severe is coronavirus?
Most cases of coronavirus illness are mild and do not require hospital care. A small percentage of people get severely ill with lung and breathing problems, like pneumonia. Older adults and persons with underlying medical conditions are at highest risk.
How does it spread?
Currently, the virus is thought to spread:
- Through respiratory droplets when an ill person coughs or sneezes
- Touching objects or surfaces contaminated with the virus and then touching you mouth, nose, or eyes
- Close contact with ill persons (within about 6 feet)
What can I do to keep from getting sick?
Everyone has a role to play in preventing the spread of illness, especially to protect people who are most at risk. Taking these steps will also prevent the spread of flu and the common cold:
- Wash your hands often, with soap and water for at least 20 seconds
- If soap and water are unavailable, use an alcohol based hand sanitizer with at least 60% alcohol
- Wear a multi-layer cloth face covering or mask when out in public
- Stay home if you are sick
- Cover your nose and mouth when you sneeze or cough
- Avoid close contact with people who are sick
- Clean and disinfect frequently touched surfaces or objects (for example, counters, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, bed side tables) using regular household cleaning spray or wipes
If you are traveling, follow the CDC’s guidance.
Should I wear a mask?
Effective May 14, 2021, Governor Michelle Lujan Grisham has adopted the CDC’s updated guidance on masks for those who are fully vaccinated. Fully vaccinated individuals are no longer required to wear a mask in most circumstances. All individuals who are unvaccinated or not yet fully vaccinated are still required, per the Public Health Order and CDC guidance, to wear a mask in public settings. Fully vaccinated means two weeks past your second dose of Pfizer or Moderna or two weeks past your single dose of Johnson and Johnson.
Businesses and workplaces may continue to require masks for employees and/or customers, regardless of vaccination status. Masks continue to be required on all public transportation (airplanes, buses, trains) and transportation stations, hospitals and doctors’ offices, and congregate care settings such as nursing homes and shelters.
Employees preparing foods or handling ready to eat foods must wear gloves and a mask. Food workers must wash hands and change gloves often.
Where can I get tested for COVID-19?
Testing sites and locations can be found here.
Be sure to double check testing criteria, required information for testing, and result turnaround times as these may vary by testing site.
At-home saliva based COVID-19 tests are also available at no cost. Anyone can register for an at-home test regardless of their exposure history, current symptoms, or insurance status.
In order to receive this test, you will need a:
- photo ID (can be government issued or from your work or school)
- valid email address
- internet connection for a Zoom call with a Vault testing supervisor when administering the test
To order an at-home test, and for more information and instructions, visit learn.vaulthealth.com/nm/.
What should I do while I'm waiting for COVID-19 test results?
While waiting for test results, it’s really important to remain home and self-quarantine/isolate until you receive your test results. This will prevent the possible spread of COVID-19 in our community. Make sure to follow all instructions and advice from your health care provider or public health professional.
What is considered a close contact?
The New Mexico Department of Health defines a close contact as spending a cumulative total of 15 minutes or more over a 24 hour period, within 6 feet of someone who is confirmed to have COVID-19 when that person was in their infectious period. Wearing a mask or cloth-face covering does not affect the definition for close contact. For additional questions, please contact the NM Department of Health COVID-19 hotline at 1-855-600-3453 (health related) or 1-833-551-0518 (non-health related questions).
I'm a close contact to someone who tested positive from COVID-19. What should I do?
If you’ve been exposed to someone with COVID-19, you must self-quarantine for 14 days as this is the period in which you might develop disease. Getting a test for COVID-19 during this time does not end the quarantine period, even if the test is negative.
If you live with or are caring for someone with COVID-19, then your 14 day self-quarantine starts after they’ve completed their infectious period.
For additional questions, please contact the NM Department of Health COVID-19 hotline at 1-855-600-3453 (health related) or 1-833-551-0518 (non-health related questions).
Where can I report non-compliance with the Public Health Order?
To report a violation of the state’s emergency public health order, visit the reporting portal on newmexico.gov or email [email protected]. You can also report by calling 311 or 242-COPS.
I recently traveled to an area experiencing a large outbreak of coronavirus and now have cough, fever, or shortness of breath. What should I do?
Search for a COVID-19 testing location and take the following precautions until you are confirmed negative for the virus:
- Other than seeking medical care, stay home and avoid contact with other people.
- Avoid further travel until your illness resolves.
- Cough or sneeze into a tissue or your sleeve (not your hands).
- Wash your hands regularly with soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer if soap and water are not available.
The NM Department of Health has specific travel and self-isolation recommendations.
Current information on coronavirus cases in the US is available at the CDC’s COVID-19 webpage.
Are City events cancelled?
View up to date information on City events, offices, programs, and services.
Is the City sanitizing buses?
Yes! The City’s Transit Department routinely cleans and sanitizes our City buses. They are adding extra cleaning procedures to help prevent the spread of COVID-19.
Is the City sanitizing public facilities?
Yes! All public facilities are also adding extra cleaning measures to their daily cleaning schedules. In the coming weeks, you may notice signs placed on facility doors. We strongly encourage any citizen to reconsider the use of a public facility if:
- You have symptoms of cough or fever
- If you have been in contact with a confirmed case of COVID-19
Public facility access may not be allowed if you have traveled outside of NM in the last 14 days. Check current travel restrictions.
Following these steps will ensure that we are protecting our seniors and vulnerable community members during this outbreak.
What is the best way to talk to young kids about coronavirus?
Answer questions and share facts about COVID-19 in a way that your child can understand. Keep it simple and appropriate for each child’s age.
- Reassure your child or teen that they are safe. Let them know it is okay if they feel upset.
- Limit your family’s exposure to news coverage of the event, including social media. Children may misinterpret what they hear and can be frightened about something they do not understand.
- Try to keep up with regular routines. If schools are closed, create a schedule for learning activities and relaxing or fun activities.
- Stay connected with friends and family members via telephone or video.
- Encourage kids to wash their hands often. Make up a silly song to sing or post signs in the bathroom to remind them to wash their hands.
Learn more about helping children cope with emergencies.
Can I mandate that my employees get tested for COVID-19 before reporting to work?
Workplaces should not mandate that employees get tested for COVID-19 UNLESS employees are displaying symptoms: fever, cough or shortness of breath.
Discrimination & Stigma
Discrimination is against the law and can be reported to the City of Albuquerque Office of Civil Rights. Stigma, xenophobia, and misinformation will drive suspected cases underground and make it harder to keep everyone healthy. Coronavirus (COVID-19) does not discriminate, and neither should we. It is important to remember that people – including those of Asian descent – who do not live in or have not recently been in an area of ongoing spread of the virus that causes Coronavirus (COVID-19), or have not been in contact with a person who is a confirmed or suspected case of Coronavirus (COVID-19) are not at greater risk of spreading Coronavirus (COVID-19) than other Americans. Wearing a mask does not mean a person is ill. Speak up if you hear, see, or read misinformation or harassment. Show compassion and support for those impacted by stigma.
Report Discrimination
The City of Albuquerque and the State of New Mexico accept reports of discrimination through the organizations listed below.
City of Albuquerque Office Civil Rights
The Office of Civil Rights protects the community by prohibiting discrimination in areas of housing, public accommodation, and employment, providing a mechanism for recourse, and providing education to the community. The Office of Civil Rights provides for resolution of discrimination complaints, community outreach, technical assistance, and a broad range of other human rights related activities.
The New Mexico Human Rights Bureau
The Human Rights Bureau is a neutral agency created to enforce the New Mexico Human Rights Act. The Bureau accepts and investigates claims of discrimination based on race, color, national origin, religion, ancestry, sex, age, physical and mental handicap, serious medical condition, spousal affiliation, sexual orientation, and gender identity in the areas of employment, housing, credit or public accommodation.
Stay Informed
The New Mexico Department of Health is the lead agency for the statewide Coronavirus response. Community members are encouraged to visit https://cv.nmhealth.org and follow the NM DOH on Facebook, Instagram, or Twitter for the latest information.
Resources
- New Mexico Department of Health
- Centers for Disease Control and Prevention (CDC)
- For more information about handwashing, visit the CDC’s Handwashing website.
- Are you traveling soon? CDC has specific guidance for travelers.
- Information on Cleaning and Disinfecting for COVID-19