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Our Response

Information about the services ACS provides.

How can you reach ACS?

  • For emergencies and crises, call 911 for an ACS response.
  • For non-emergencies or next-day follow-ups, call 311.

Male ACS Responder kneeling in the background with an ACS vehicle behind him, talking to a man whose back is out of focus in the foreground.

Our Responders

Mobile Crisis Team (MCT) Clinicians

MCT Clinicians are independently licensed mental health professional who work in a team with a uniformed law enforcement officer. MCTs co-respond to high-acuity mental and behavioral health emergencies. MCT clinicians provide professional behavioral health services to, de-escalate crises involving, and link individuals who are experiencing mental health emergencies to appropriate services in the community.

Behavioral Health Responders

BHRs work in pairs and respond in person or by phone to requests for assistance with individuals experiencing issues with mental and behavioral health, inebriation, homelessness, addiction, chronic mental illness as well as other issues that do not require police, fire or EMS response. These responders have education and experience in fields including social work, counseling, social services, health, and peer support, often having extensive familiarity with the resources and services available in our community. They focus on addressing any immediate crisis then connecting individuals to the services they need.

Community Responders

Community Responders provide support to community members in need of assistance related to inebriation, homelessness, addiction and mental health. They respond to minor injuries or incapacitation, abandoned vehicles, non-injury accidents, needle pickups, or other calls for service in the community.

Street Outreach and Resource Responders

This team will provide street outreach in coordination with other City departments and community-based organizations to individuals experiencing homelessness in encampments; conduct in-person assessments; and assist with screening, organizing and prioritizing reports regarding homeless encampments. This team will play no role in code enforcement regarding encampments and will focus on connecting individuals to long-term services.

Community-Oriented Response & Assistance (CORA) Responders

CORA Responders work with victims, families, and communities impacted by tragedy and violence including:

  • Homicides
  • Gun Violence
  • Suicides
  • Death
  • Domestic Violence
  • Sexual Assault

CORA responds with a trauma-informed approach to educate on cycles of grief and healing while connecting people to service providers and resources.

Violence Intervention Program (VIP)

The Violence Intervention Program (VIP) is a gun violence reduction program that focuses on those at highest risk of becoming part of the gun violence cycles in the City. Learn more about VIP by following the link above.