Our Department
How can you reach ACS?
- For emergencies and crises, call 911 for an ACS response.
- For non-emergencies or next-day follow-ups, call 311.
Our Mission
To provide Albuquerque with a holistic, empathetic, and informed response to behavioral and mental health-related 911 calls. Responses are personalized to the needs of the individual, family, and community so that ACS can bring the right response at the right time.
Our Vision
A city in which any person can call for help and get a purposeful, humane, and appropriate response.
Our Values
WE CARE
Well-being and safety
- Take every measure possible to ensure the safety and well-being of all residents of our City
Empathy
- Take the time to listen to others and recognize their unique experience
Community at the center
- Put community and partners at the center of all we do
Accountability
- Have the courage to learn from mistakes
Respect and dignity
- Meet people where they are, and treat them how they want to be treated
Equity
- Lift the voices of all people in our community
ACS Leadership
Director, Jodie Esquibel
Jodie Esquibel brings an exceptional background in emergency response spanning over two decades. As a highly motivated paramedic, she has garnered extensive experience in emergency medical services, community medicine, tactical medicine, and search and rescue operations.
Deputy Director of Violence Prevention and Intervention, Jasmine Desiderio
Deputy Director of Policy and Administration, Jeffery Bustamante
Jeffery Bustamante previously served as the ACS Division Manager for Organizational Growth and Community Relations. In this position, he showed his expertise by successfully streamlining our financial and grant processes. Jeffery also helped strengthen our partnerships with the community, while building new and lasting partnerships. Through his previous work, Jeffery has supported the growth of new organizations by serving as the Chief Executive Officer of the New Mexico Health Insurance Exchange. He also served as Scheduler & Constituent Services Liaison for former United States Representative Ben Ray Luján, and held a similar role with United States Senator Jeff Bingaman.
Jeffery is completing his Ph.D. in Nursing & Health Innovation at Arizona State University. He holds a Master’s Degree in Health Innovation and a Bachelor of Political Science from the University of New Mexico.