Translate Our Site

Albuquerque Hospitals Update Visitor Guidelines to Prevent Spread of COVID-19

Lovelace Health System, Presbyterian Hospital, UNMH request assistance for safety of patients, staff, and public

March 19, 2020

Today, Lovelace Health System, Presbyterian Hospital, and University of New Mexico Hospital (UNMH) have issued new visitor guidelines to help prevent the spread of COVID-19. The new policies are designed to keep patients and visitors safe and go into effect immediately.

Lovelace Hospital

(Note: This information has been updated on March 24, 2020 to reflect a new policy)

In order to protect our patients and staff, Lovelace Health System is revising our visitor policy while the threat of COVID-19 remains. We understand the importance of patients having access to their loved ones while receiving care at our hospitals, but we must also allow for safeguards to ensure the safety of our patients and workforce.

To protect our patients and workforce, we are not allowing visitors on our hospital campuses at this time.

Exceptions may be made on a case-by-case basis for the following:

  • Children admitted to the hospital
  • Maternity units
  • Patients receiving end-of-life/palliative care
  • Pre-arranged family training for patients discharged from Lovelace UNM Rehabilitation Hospital

For these very limited exceptions, one visitor per patient will be allowed. Please note, visitors who meet one of the guidelines above may be screened and escorted to the appropriate patient care area.

We know that this will impact the connection between patients in our facilities and their loved ones. We encourage loved ones to connect with patients through options such as phone calls, FaceTime, Skype, WhatsApp and other online platforms.

We continue to monitor the risk of COVID-19 closely and will make adjustments to visitor restrictions, as necessary. We appreciate the community’s partnership in helping us as we prevent the spread of COVID-19.

Presbyterian Hospital

To protect patients and hospital staff, Presbyterian Hospital is not allowing visitors on any hospital campuses at this time. Exceptions may be made on a case-by-case basis for the following:

  • Children admitted to the hospital
  • Maternity units
  • Patients receiving end-of-life/palliative care.

For these very limited exceptions, one visitor per patient will be allowed. Visitors who meet one of the guidelines above may be screened and escorted to the appropriate patient care area.

Presbyterian is encouraging loved ones to connect with patients through options such as Facetime, Skype, WhatsApp, and other online platforms.

This policy and any necessary updates will be available at the Visiting Presbyterian page for each hospital campus.

University of New Mexico Hospital

(Note: This information has been updated on March 21, 2020 to reflect a new policy)

We are continuously following guidelines established by the Centers for Disease Control and Prevention (CDC) and the New Mexico Department of Health and are working collaboratively to ensure staff and resources are in place to care for the community.

To protect our patients and staff, effective March 21, 2020, we will not be allowing visitors in our hospital

Exceptions may be allowed in the following special circumstances (but there will still be no visitors under 14-years-old even under these exceptions)

  • Pediatric patients may have one parent/guardian present in their room
  • Maternity/L&D – may have one “coach” or other person present in their room
  • Patients undergoing end of life care – may have one person present
  • Variations for other significant situations will be addressed on a case by case basis
  • All visitors will be screened upon entry to facility. Any visitor with a fever or who is not feeling well will be prohibited from entering the facility.
  • Visitors will be instructed to remain in the room for the duration of the visit and should not visit common areas such as cafeterias, waiting rooms, lobbies and gift shops
  • Visitors will be asked to follow hand hygiene protocol, using hand gel or soap and water while limiting surfaces touched before entering patient rooms
  • No visitors under the age of 14 will be allowed

During this time we encourage family members to utilize “tele-visit” options such as phone calls, FaceTime, Skype, WhatsApp & other online platforms to stay in contact with their loved ones who are hospitalized.

Download: COVID-19 UNMH Visitation Policy 3.21.2020

# # #

Emergencies challenge the delivery and management of emergency public information, warning and emergency protective action notifications. The Albuquerque Joint Information Center (JIC) functions as a coordinated Albuquerque Metro Area public information system that will gather and analyze data related to the novel coronavirus (COVID-19) outbreak in New Mexico and serve as a source of accurate and comprehensive information.