Employee of the Week: Anthony Dennis Pollock
August 3, 2012
ALBUQUERQUE, NM – Anthony Dennis Pollock is an employee for the Communication Center of the City of Albuquerque’s Aviation Department. Mr. Pollock is this week’s employee of the week.
Mr. Pollock’s normal job duties include being responsible for all internal and external communications within the Albuquerque Sunport including emergency police dispatching. He is also charged with managing the lost and found operation at the Airport. The Sunport handles approximately 100 lost items a month.
Recently, a couple that was traveling through Albuquerque on their way to Jacksonville, Florida left their wallet and money at a food counter in the Sunport. The husband had asked his wife to purchase a cup of coffee for him from “Comida Buena” and after the plane took off she remembered that she had left the wallet at the restaurant.
The couple immediately called the Sunport at their next stop and spoke to Mr. Pollock. Mr. Pollock recognized the agony and fear of losing a wallet and he tracked it down at "Comida Buena." He contacted the couple before they boarded their next flight to let them know that the wallet had been found with all of its contents.
In this situation Mr. Pollock was proactive instead of waiting to see if the wallet ended up at the lost and found. He knew how important this was to the couple and he went out of his way to track down the wallet.
The couple is very grateful for the hard work that Mr. Pollock showed and they wrote a letter to the City of Albuquerque thanking him for his hard work in this situation.
"It is important for visitors to know that they can expect the same high quality of service that our citizens in the City of Albuquerque have come to expect," said Mayor Richard J. Berry.