Medical Plan Benefits
New Healthcare Plan Options for You and Your Family
We’re excited to offer more healthcare options to all of our employees. We are moving from Presbyterian coverage here at the City to United Healthcare or Blue Cross Blue Shield coverage beginning July 1, 2024. That’s a big move for us and for many of the people that you work with. But we’re committed to providing the best coverage we can for you and your families at the City.
These new plans will offer quality care for you and your family, while limiting price increases. Your co-pays and deductibles will not change, just the card in your wallet will. But, you need to sign up for the coverage or get left out. Your deadline is May 24, 2024, for all employees.
Blue Cross Blue Shield of New Mexico (BCBSNM) provides access to the largest network of providers in the state of New Mexico. They have contracts with Lovelace Health Systems, UNM Health System, UNM Hospitals, and Optum to name a few. If you find that your current provider is not within the Blue Cross network, a Health Advocate Team member can be reached at 844-666-2521 (844-6NM-ALB1) and they would be more than happy to assist you in finding an alternative and assist with any required transition of care needs.
If you’re happy with your Presbyterian coverage UnitedHealthcare includes the Presbyterian, University of New Mexico, and Optum network of doctors, specialists and other providers. If you sign up for UnitedHealthcare, you can see the same doctors. Visit UnitedHealthcare’s pre-member website at whyuhc.com/cabq or call 844-865-3663 if you need help locating a provider in the United Healthcare network.
Both also offer specialty doctors and access to a wider variety of coverages than ever before, such as specialty care in other cities. Also, since both of these providers have nationwide networks, you’ll never have to worry about getting sick when you’re out of town.
You can learn more about United at: whyuhc.com/cabq or call 844-865-3663
You can learn more about Blue Cross Blue Shield of New Mexico at: BCBSNM.com by calling: 844-666-2521 (844 6NM-ALB1)
Detailed Benefits Information Through June 30, 2024 for Presbyterian Coverage
If you would like to review the details for a specific plan, please view the links below.
- Active Plan Co-pays, deductibles and Plan specific information
- Family Plan Co-pays, deductibles and Plan specific information
- Independent Plan Co-pays, deductibles and Plan specific information
Dedicated Customer Service telephone numbers:
- For City of Albuquerque specific information, visit the Presbyterian City of Albuquerque Health Plan
- (505) 923-7787 (in Albuquerque)
- (855) 261-7737
Mobile Health Center
Presbyterian Mobile Health Center Bringing care to you.
Services through our new Mobile Health Center are offered to employees and dependents 2 years of age and up of the City of Albuquerque and participating government employers who are enrolled in Presbyterian Health Plan. Walk-in visits may be available. Please call for availability.
Services available include:
- Physicals
- Wellness visits
- Vaccinations
- Urgent care
- And more
To make an appointment or for more information, call:
- (505) 220-6562 (in Albuquerque)
- 1-855-277-7737
- TTY 1-877-298-7407
Talkspace
- Talkspace is available to City of Albuquerque employees and dependents enrolled in the Presbyterian Health Plan. Talkspace delivers behavioral health coaching with licensed behavioral therapists via text, video or audio messaging. For more information on how to sign up, contact Customer Service at (505) 923-7787 or 1-855-261-7737.
- For additional information about the program visit: http://www.talkspace.com/php
Gym Benefit Card
Members who elected the gym benefit are now able to print a temporary Prime ID card. Present this temporary ID card at any participating gym beginning July 1, 2016.
For more information, download Gym Benefit Frequently Asked Questions.
Transgender-Inclusive Benefits/Gender Reassignment
All of the City of Albuquerque employee healthcare benefit plans provide coverage for the medically necessary health care services that transgender people need, including transition-related treatment such as genital surgeries, hormone therapy and mental health counseling.
For more information, visit Presbyterian Health Plan.
New State Law Adds Patient Protections for Healthcare Billing
Overwhelming medical debt can push consumers and families into poverty and cause wage garnishment, bankruptcy or ruined credit. Effective July 1, 2021, the New Mexico Patients Debt Collection Practices Act created several new requirements for healthcare providers, debt buyers, and collection agencies that collect medical debt. View more information in English and in Spanish.