Online Ticket Sales Assistance
Buying tickets online is a great way to get your tickets any time of the day or night and without standing in line. You choose the ticket type, pay for it and then print the tickets at home. Best of all, purchasing print-at-home tickets is simple and easy to do.
What if I forget my tickets?
You must prove the identity of the person who bought the tickets with a photo ID and provide either the printed purchase confirmation or the ticket number. Contact the Admissions Supervisor on arrival.
What if I paid for tickets but did not receive an email or could not print my tickets?
You should receive two emails--a purchase confirmation and a link to your tickets--within a short time. These two emails will come from an address ending with @cabq.gov. You may want to add this domain name to your safe senders list. If you do not receive the emails, be sure to check your spam or junk mail box. Other delays could be due to problems with your Internet connection or service provider.
If you receive the emails but have trouble printing tickets, be sure to either print your purchase confirmation or write down the ticket numbers. You will need this information and a photo ID to redeem the tickets.
If you experience problems, please email the Admissions Supervisor at museum admissions.
Can I change my tickets after purchasing them?
Valid online ticket purchases may be exchanged for comparably priced tickets by visiting cashiers at the admissions desk of the Museum.
How long are print-at-home tickets valid?
Tickets for general admission do not expire and are valid for any day that the Museum is open to the general public. Tickets for special events (such as exhibition openings or lectures) will be marked with a specific date and are valid only for that date. Tickets for special exhibitions may be accepted at times other than the times for whch they were purchased. However, this will be on a space available condition and at the discretion of the Museum.
How secure is this transaction?
We have partnered with Siriusware to make print-at-home tickets as secure as possible. All credit card information is encrypted before transmission and storage. However, as with all online transactions, the purchaser also has an important part to play:
- Always keep your anti-virus software up to date.
- Always empty your browser cache and history if you are using a public computer.
- Never give out your credit card information if you have any doubts about the authenticity of a web page.
- Never send your credit card information via email.